Quality Inn & Suites Wisconsin Dells Downtown - Waterparks Area

We payed for a hot tub room for two nights, to celebrate our 30th Anniversary. Before we could even fill the tub, we noticed algae and black mold or something disgusting, around every jet in the tub. After cleaning it, filling it, running it, and emptying it, we cleaned it again. We still couldn't bring ourselves to soak in it, so it was a huge disappointment, as this was the main reason we booked the room. We told the front desk why there was a stained washcloth on the sink, as it was the one we used to clean the jets. They didn't seem to care. I won't ever go back, and honestly we're looking into staying with a new chain. Choice has really went downhill on many ways in the past 5 years or so.

Off season so the price was great. There was a $7.00 “service fee” that I’d never had in my 70 years. Not sure why it wasn’t just included in the price. Very clean. Comfortable bed. Friendly staff. On our way to the Upper Peninsula so we stopped at some places we were at 43 years ago in our camping honeymoon through Wisconsin and Michigan.

The staff was very friendly and helpful. The rooms were very clean and nice. We were in town for a family wedding. Breakfast had many choices and everyone had plenty to eat. We would stay at this property again if we were in the area. It was a great experience. We enjoyed our stay.

The room was comfortable. It had tile floors.Breakfast was good. A note about the check-in, they have a very stern pet policy that I had not experienced yet on this particular trip( we had already stayed in 3 different hotels by this time) I have yet to encounter such a policy. However off-putting ,I understand. Staff was very nice.

Bedding and towels were brilliant white and very high quality. Building is older but clean and kept up. Ice machine was a whiz. Breakfast was very good. Parking was easy. Room and bath is small but everything needed. We were worried about the star rating as we usually want 4 or more. Nice surprise and very good value.

loved the space that the room had. the room had a good smell to it. I have no complaints for this hotel. we didnt use the pool but liked that it was there for us to use. the staff was very nice in telling us that the room was not ready yet and that they were working on getting it ready for our stay. it was also easy to find.

Well, the poor rating for this hotel is earned. Broken furniture, fixtures, moldings in both rooms we were given. The only thing house cleaning does is make the beds, fold the shower curtain 7 pick up what they may see. In both rooms the carpeted floors were dirty (nasty) w/ debris. The walls & ceilings were filled w/ cobwebs, patching and pealing paint. In one of our rooms, the toilet overflowed after urinating. When we called the front desk, they told us to come to the service desk to get a plunger. House cleaning wouldn't clean up the mess or the room after I complained for the 2 nights we were there. The hot tub had a slime ring and tiles were falling off. Breakfast was average w/ waffle irons. I took a few photos and did a phone video incase of wrongful blame. There are better choices for your money in the Dells.

Overall the hotel was good not great though because a few hiccups. Though they are making improvements to the hotel; if customer service and improvements are made they can improve their current ratings. The beds were comfortable; so we did have a good night sleep. The rooms have updated furniture, a charge stations for your electronic devices, nice size and newer fridges, a microwave, luggage rack, big iron board, and very clean. The downside for our particular room is the carpet needs to to be replaced just not visually appealing when you see open areas and staples in some areas. Most of carpet is fine but some areas look not that appealing. Also the room has a lot of open space; maybe adding another dresser would give the guest more storage and less open space. Also the furniture is newer but very sharp on the edges; I always bring corners bumpers with me though for my kids. The pool was nice and hot tub but they are remodeling at this time. I would also recommend the chlorine levels in hot tub because they were too strong during our visit. One bad thing also there was no towels ready for us at the pool; I had to go to the front desk and request some towels. I believe periodically they should bring towels to pool because guest don't want to do extra work. The breakfast was mainly carbs but good. They did have eggs and sausages. You are able to make your own waffles. Overall a better complimentary breakfast then other hotels. Lastly the lobby and breakfast area decor was great and very recommending. The only thing I would improve in lobby is to have automatic doors; Just because it is a pain for guess to bring luggage on luggage racks.

After a long drive we were glad to arrive at our hotel. We checked in and the lobby was clean and so was the room. The children were eager to swim. The pool is very warm and the hot tub is the perfect temperature. Upon inspection of the pool area I had to point out some unsafe spots for the kids to make sure they did not get hurt. Both pool latters have broken tile around them especially the shallow end. (See photos). There was also mild growing in on area of the pool. The staff are not the friendliest. We asked a few questions about the area and we felt like we were bothering them. I would not stay here again.