Jenny C
7 de outubro de 2024
I checked in for a business conference on 10/01/24. Sheets had hair all over them. They clearly hadn't been changed after last guest, so I had to request new ones. The couch in the room was filthy and looked like it had been attacked by cats. Of the 11 colleagues I was attending the conference with, they all reported similar conditions of the furniture in their rooms. On my second night, I noticed I had bites all over my ankles and calves. I am certain these are bed bug bites! I found what I believe to be the carcasses and egg casings on the mattress. As I was checking out, the staff person showed no empathy and actually stated she couldn't "confirm, deny, or apologize" regarding bed bugs! They offered another room, but I was not comfortable staying there any longer and wasn't sure if my belongings were infested. After I left, my supervisor spoke with a property manager who denied there were bed bugs in my room. I didn't arrive with any bug bites and after leaving I didn't have any more and they look exactly like bed bug bites. There is no other reasonable explanation in my mind. I have reported this to the health department. I'm aware that bed bugs can exist in any type of hotel, but if they are not even changing the sheets and doing basic maintenance, I don't believe they are taking all the needed preventative measures. One of my colleagues on this trip was given a new room because there were ants throughout her room. They are currently expanding this resort and adding a lake. Perhaps they should invest in maintaining their existing property first. I would never stay here again and would not recommend it to anyone.
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