Residence Inn Deptford

Unfortunatelly some Marriott hotels are becoming motels. This one is a good example, smelly room with portable AC unit with pipe sticking out the window, mold in the bathroom. I stayed over 50 nights at Marriott hotels this year mostly Fairfield, Residence and Springhill. Some of them are still nice living up to the Marriott name, others are dirty and look very tired. I will start avoiding older Residence Inn properties.

Clean and spacious room. Property is in need of renovation. Front desk staff friendly, courteous and helpful. Good location. Rooms are spacious and well furnished. Bed was comfortable and well dressed. Well located for Philly and south jersey.

The rooms were clean -- dated, but clean. Everything that we needed to work was working. However, towards the end of our stay, I wanted to be courteous and put our dirty dishes in the dishwasher. There was a stench that came out because of the stagnant water in the dishwasher -- it wasn't working. Check-in was at 4 PM and our room wasn't ready until 7:09PM. Ouch. I even checked in online the day prior to our arrival to let them know that we're coming. Shouldn't the housekeeping staff be alerted to prioritize certain rooms especially if there was a prior notification on the kind of rooms reserved on that day? We were given keys to a room but the cleaning person is still cleaning it and had no clue that we're expected. Went back to the front desk and they told me that our room wasn't going to be ready for another hour. Nope -- make that 3 hours. We're in the area for a wedding that started at 5:30 PM and the rest of our family stayed at the nearby Courtyard by Marriott. Their rooms were available by 2 PM, for a 3 PM check-in. I was fortunate enough that I could use their rooms to prepare for the wedding. Somewhat saving grace in this facility was this nice elderly lady in the kitchen staff. She was very courteous and accommodating for our breakfast. Everything was well presented and the place was very clean and inviting. The breakfast area listed the time opening at 7 AM on a Saturday. They weren't ready until 9 AM. Many of the guests were already complaining that we weren't notified ahead of time -- that breakfast availability would be late. The food choices were decent. Good stuff: 3 different kinds of eggs (spinach quiche, scrambled, hard boiled) were offered and all were fresh. There were bagels and sliced wholewheat bread and there was a working toaster. Many of the pastries were in wrapped packaging, the kind you'd find in a gas station store/bodega, but they still looked good. Individual cereal cups along with single-serving milk bottles. Wrapped apple slices were the only options for fresh fruit. Their juice dispenser was also working -- apple, orange, cranberry and water. Coffee and hot water for tea and hot chocolate were available. Oh, we could hear highway noise. The windows are not soundproof and maybe the wall insulation/sound barrier does not exist. If you're sensitive to this stuff, then ask to be on the side not facing the highway. Overall, this hotel "tried their best." We were told that they are understaffed, and this could be a reason why everything was delayed. It's a decent hotel if all you need is a clean place to rest and a decent breakfast in the morning. If timing is everything for you, this place is not it.