London Chigwell Prince Regent Hotel, BW Signature Collection

Super nice hotel, good location, spacious room with iron board.

The hotel is lovely however it costs £10 a night to park. When I arrived they said that they had cancelled my booking and there wasn’t a room for me. They said they’d contacted trip.com but I’d received no details. After 30 minutes of stressful debate they gave me someone else’s room so I’m sure someone else had to go through the same stress.

Very happy with my stay at this hotel. I’d seen a few negative reviews prior to arrival but I must say it exceeded my expectations. Excellent location to where we needed to go, the staff were very helpful and friendly the room was excellent and spacious and would definitely return.

Great visit, I really appreciate the staff, the place is clean.

The smell there so bad, the hotel so dirty. The price do higher for the quality.

From the moment we arrived, Starting with the reception staff we were treated wonderfully. During the afternoon we sat outside and were seated with our dogs. Luke provided a water bowl for our dogs. It started to rain lightly and Luke carried the water bowl in without us asking. In the evening we sat and had our evening meal, Which as exceptional. We had the mixed grill and the spring vegetable risotto with Salmon. Jack and Jim who waited our table were going above and beyond never stopping for a moment, having pleasant conversation even though they were busy! We would definitely stay here again! At the Prince Regent Best Western Hotel.

We held our wedding in the Outdoor Gardens followed by our reception Regency Suite on 12th July, it has been an amazing experience from start to finish! I would like to specifically thank, Oana, Karin and Michelle from the special events team along with Roxy and the hotel reception team who were absolutely faultless during our whole stay. The whole team made our guest party feel welcomed at the hotel for the 2 days we stayed, we had absolutely no problems at all and the wedding was perfect. I have no complaints at all and would recommend through and through! Thank you guys so much! Leah xxx

What an awful hotel. Booked a double room through a business account. Was given a cupboard of a room with a horrible smell of fly spray. The bed has been moved 180 degrees so the bedside light is on the opposite wall to the bed, nowhere near where it should be. No wardrobe, just 3 hangers above the tea tray....good for steaming the clothes I guess. I asked to change rooms and was told they had my booking as a single room, I had to dig out my email and prove id booked a double, only to be told the hotel was full. Manager constantly on the phone fielding complaints about the noise Breakfast, hope you're not in a hurry as only one coffee machine working and the coffee dribbles out. I asked the waitress who told me they know about the slow pouring but can't get it fixed. Had to ask for a plate as there was none out. The lifts are weird, you have to get one to the first floor then track along a Corridor to get a different lift to the third floor, hope you don't have lots of luggage!

This hotel is a little gem. Set in a woodland garden and easily accessible to central London and Stansted airport, the staff are marvellous, the rooms are always clean and comfortable and they do a great breakfast. Whenever I visit London I will be staying here - love it!