Usuário convidado
6 de outubro de 2024
Me and my partner stayed at The Macdonald Bear Hotel recently to celebrate our First Anniversary. We were very impressed with our bedroom which was cosy, the bed was comfortable, the room was clean and the room was well stocked with essential supplies. The decor and style of the hotel was beautiful with plenty of character and charm, in a lovely location in central woodstock, an old lovely quaint town near Blenheim Palace. However I regret to say we are very disappointed with our Breakfast. Upon arriving for breakfast we were informed by the manager that there would be a half an hour wait for Breakfast and there was no space for us in the main restaurant, and were escorted to a table in the bar. Neither of which was an issue for us. The manager initially was attentive and brought us our requested beverages very quickly and our food menus. Unfortunately that’s where the positive experience of our breakfast ended. Despite him assuring us he would return shortly to take our hot food order, he failed to do so and I had vacate my seat to go and ask a waiter to take our order, which I shouldn’t have had to do as the customer. The waiter was polite and took our order and we helped ourself to the well stocked continental buffet while we waited for our breakfast to arrive. The food took a short while to arrive, although we were forewarned so I wasn’t too bothered about that. My girlfriend and I both ordered the Full English Breakfast. When they arrived my poached eggs were completely overcooked and my girlfriend’s bacon was dry and rock hard. I sent back my poached eggs, and the replacement too a while to arrive. Which was even more unimpressive. When I confronted the manager to express my disappointment with the food and the service, he tried to justify the slow service by explaining because we had no reserved a table for breakfast in advance, they had reached full capacity to explain why the service was slow. We were never told that we had to book breakfast in advance, therefore that was his failing and he refused to accept that. Which further annoyed me. He apologised for the mistakes in the food. The room and the actual hotel was nice but we will not be eating in the hotel again.
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