Avaliações do Absynt Hostel Wrocław

BED BUGS To anybody considering staying at this hostel, don’t. My girlfriend and I discovered bed bugs in the bed, and I was bitten. It was late at night and NO ONE but the kind security guard (who couldn’t do anything anyway) answered or was available to help us. We informed the agency through which we booked, and they told us that this was not the first time this happened in this hostel. We have photos and videos of the bugs running on our bed and our clothes, and I have pictures of the bites they gave me, and yet we received NO REFUND, neither from the hostel, nor from the agency. We were told that “the hostel refused to refund us” (verbatim). We had to sleep on the sofa in the common room for one night, and anticipate our trip back home the next day, at an additional cost that of course was not reimbursed. DO NOT, I repeat, DO NOT stay here. You can find much better for the same price.

The good: Great location. Modern room. Quite. Microwave. Staff are friendly, but constrained by their inept management's policies about operations. The Bad: Everything else. We booked for a two week stay. When we asked for Toilet paper, they were out - more about that below. We asked for a second set of keys because I was working while my wife was sightseeing. That was not possible. Even when asked to speak with the management, they could not produce a manager. The problem is that they use physical keys to get in and out and a card to use the elevator. If you had the card, at least you can get to outside of your room. If your spouse is out with the key, you're screwed until she gets back. When asked to get clean linens and towels and clean the room, they said that only comes with stays of 14 days, and we are only checked in for 13 days. It says there is a washer - not really, there is a shared tiny washer that takes 3 hours to run. There is no dryer. When you ask about drying clothes they give you a small foldable rack to hang your clothes to dry. No problem on the outside patio...unless it's raining outside, which it was. Asked where to put the garbage, they said leave it outside of the door at the room. Later called us and asked us to dispose of it on another floor, with obsure instructions to find the garbage container. Aside from that, when we wanted fresh towels, they didn't have enough. When we wanted toilet paper, they were out - I'm not joking. There were no pots to boil water to make coffee. The utensils are small and were dirty (bring a spork). This is a large company making B&B (without breakfast) style rooms available, but with not enough staff and no regard for their customer needs or their satisfaction. Don't stay here!