Zhenpin Hotel

Disappointing stay here. We had no choice but to extend our stay because it was Chinese new year and very difficult to find another place to stay and also my husband was sick so we had to change our plans and stay an extra night so he could rest. The place smelled like smoke everywhere. We have a baby with us and wanted a smoke free place. Despite the signs in the lobby saying No Smoking, people were smoking there and the front desk people didn’t care. The towels in our room had ashes on them and smelled like smoke. They were also ripped and badly needed to be replaced. (We got a smoke free room and learned on our trip that all they do for smoke free rooms is open the windows to air it out before you arrive. 🤦🏻♀️) There was insufficient toilet paper when we arrived and although they did provide more when we asked it was just inconvenient. The toilet paper holder was broken so we had to find somewhere else to put the roll of toilet paper. The sink leaked and it was supposed to be a dry washroom which is one of the reasons why I booked the place but turned out to be a wet washroom. Incredibly inconvenient with a baby. The shower drainage was missing a cover and it didn’t feel safe for my child when showering because her little feet could get stuck inside it. One of the days we needed to rest a little longer and the housekeeper asked us when we were leaving so she could clean our room. We said we needed 2 more hours (around 2pm) she kept trying to peer inside our room and said she wanted to get off work early. I found that incredibly rude. I understand it’s CNY and you want to go home early but that’s not something you should say to a guest who paid to stay at the hotel. Front desk people also did not seem friendly. Never saw any of them smile. We obviously don’t speak Chinese fluently and they laughed at us when they couldn’t understand us and wasn’t helpful in any way. Overall, not a very pleasant stay. Would not stay here again.

服務很好，房間也很乾凈，總體比較舒適整潔。樓下有充電樁可以充電，下次過來還會住這家。

前台服務小姐姐很熱情，知道這個天氣太熱了，還給我們一人一瓶水，服務相當到位，房間衞生非常乾淨，主要是停車方便，早餐服務也不錯，送上房間