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4.5/5
Bom
1895 avaliação
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Agradável e bem localizado4.5
Comodidades4.4
Atendimento4.5
Limpeza4.5
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Avaliações negativas(81)
Usuário convidado
Quarto superior queen
Hospedou-se em nov 2024
Sozinho(a)
3 avaliação
5.0/5
Excepcional
Publicado em 31 dez 2024
I only stayed 1night but the value for money on this is amazing! I waited in the lobby til they open for checkin. Allowed me to leave my luggage while I checked out the mall. The lobby is big and relaxing. The room is so spacious and they put me up on 24th flr with an amazing view! It is clean and have amenities offered. Very close to metro and connected to mall.
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6/7
Resposta da propriedade: 尊敬的諾富特客人: 您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇, 有些人會一直刻在記憶裏,即使忘記了他的聲音,忘記了他的臉,忘記了他的笑容,但是每當想起他時那種感受,是永遠不會改變的。而您,就是諾富特酒店的一個最美好的記憶,我們相遇西安,很高興在諾富特酒店和您相處如此融洽和完美!祝:安好!
Smilling21
Quarto Superior com 2 Camas
Hospedou-se em out 2024
Casal
14 avaliação
4.7/5
Incrível
Publicado em 17 nov 2024
We really enjoy our stay in Novotel. The metro station is just 2 minutes away (around 5 metro station from all the famous temples), taxi to the Bell tower takes around 10 minutes in the morning and cost only 8¥. Room was really clean and had everything what we needed. The stuff was really nice 😊
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Resposta da propriedade: 看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~酒店的我們求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。我們酒店是一個富有年輕活力的酒店,以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇
Usuário anônimo
Quarto família
Hospedou-se em mar 2024
Família
1 avaliação
3.2/5
Publicado em 13 abr 2024
This Novotel Xian Hotel is in a very strategic location near the MRT station, next to a mall and surrounded by restaurants and grocery stores. Love this place.
Overall the service is good, there are only a few comments:
* if you like going to karaoke or going to the cinema, then you will like the dimly lit room theme with very minimal lighting, unfortunately my family and I are not comfortable with minimal room lighting, the room is dark.
* If you like going to the SPA to soak in hot and cold water, then you will like the unstable condition of the hot water for bathing (shower) because it sometimes flows hot and cold water alternately. Unfortunately, my family and I don't like going to SPA, so this condition is a little annoying.
* The thing that is very disturbing is that THE ROOM HAVE NO AC (Air Conditioner)... I have asked the staff, the information is that the AC facilities have not been activated in April, and please open a small window if the room feels hot. I thought it was April Fool's Day, but it turned out that staying 3 nights without AC made me sleep uncomfortable because it was hot even though the window was open, not to mention the noise of traffic at night which disturbed my sleep.
Maybe I was careless in not reading the information when booking this room, but it seems I didn't find clear information that there were no AC facilities in April. This is the first time in my life that I have stayed in a 4 star hotel or above that doesn't have AC, LOL.
My advice to potential guests is to be careful if you want to book this hotel, better check and recheck.
Breakfast so so, you can try Xian traditional food here.
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Resposta da propriedade: 親愛的家人:您好!感謝您能夠在萬千酒店中選擇新興諾富特酒店,很感謝您對我們服務的認可!但是沒能給您帶來十分滿意的入住體驗,我們真的深感抱歉!您反饋的燈光問題,我們東樓房間設計為工業風,在裝修以及燈光上都偏暗,您下次可以選擇我們西樓的房間,簡約風的,可能會好很多。您反饋的水温以及空調問題,我們已經和工程部進行了溝通反饋,我們很在乎每一位在住客人的入住體驗,希望給每一位客人提供舒適温馨的入住環境,期待您的再次選擇,祝您生活愉快!
eeviac
Deluxe king
Hospedou-se em nov 2022
Casal
10 avaliação
4.2/5
Muito bom
Publicado em 26 jan 2023
Good location, a 20 minute walk east of the ancient city wall. Conveniently attached to a mall. Room was large with comfortable bed. Soundproofing could be better, the guests around us were all noisy one night.
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Resposta da propriedade: 尊敬的賓客,非常感謝您選擇西安爵怡温德姆酒店並抽出寶貴的時間給我們評論!很遺憾您對此次的入住體驗未能感到滿意,對於您所提及到的問題,我會將您的反饋傳達給相關部門並實施行動。您的滿意度是我們一直關注、努力的方向,我們希望能夠為每一位賓客提供盡善盡美的服務。希望您依然可以將西安新興温德姆酒店作為您的旅行下榻酒店!祝您及全家愉快、健康!
Maliya Laoshi
Hospedou-se em mai 2022
Negócios
31 avaliação
5.0/5
Excepcional
Publicado em 19 jun 2022
Candy Tang, one of the Front Desk staff, she was so professional, sleek and very customer friendly, especially that I am a foreigner and my Chinese Language is limited. very quiet room, floor and surroundings. My special requests were granted since it is not peak season. The rooms and bathrooms are spot on and amenities inside the room works and their Wi-Fi connection speed is great! Overall, five star rating to this Hotel! Strongly recommended.
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Resposta da propriedade: Dear guests, thank you very much for your praise of our hotel. We will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. Look forward to coming again. Have a nice trip!
Matthew
Quarto superior queen
Hospedou-se em mai 2022
Casal
24 avaliação
4.7/5
Incrível
Publicado em 9 jul 2022
Clean and modern hotel at a very reasonable price. There is a metro stop nearby too.
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Resposta da propriedade: Dear distinguished guests, thank you for staying at Jueyi Wyndham Hotel in Xi'an and taking the time to comment on the hotel. Your affirmation is our greatest encouragement, and we will make persistent efforts to do better. Thank you again for your stay. I hope Jueyi Wyndham Hotel in Xi'an can be like a warm home as your comfortable harbor! Sincerely look forward to your next visit!
FailonMendonca
Hospedou-se em dez 2022
Casal
52 avaliação
4.0/5
Muito bom
Publicado em 25 jan 2023
Good hotel and nice place.
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Resposta da propriedade: 感謝您的光臨和分享,選擇爵怡温德姆酒店就是選擇信任,希望您在酒店住的舒心愉快,有任何問題歡迎致電酒店工作人員,祝您生活幸福,事事如意!
Gerashchenko
Quarto Superior com 2 Camas
Hospedou-se em nov 2024
Sozinho(a)
1 avaliação
4.0/5
Muito bom
Publicado em 11 jan 2025
Жил в режиме утром ушел, вечером пришел. Чисто, недорого. Чай, кофе, вода в наличии. Помогли ночью с вызовом такси. Желание помочь присутствовало. Хотя может стоило попробовать заказать с Алипэй. 146 юаней обошлось до аэропорта. В 5-00. В общем причин быть недовольным нет.
Resposta da propriedade: 尊敬的賓客: 您好!十分感謝您能夠選擇併入住我們酒店,也很感謝您對酒店位置的認可,您反映的空調問題。我們已通知工程去排查。十分感謝您對我們的反饋,我們努力提升自己,爭取給每一位客人都能帶來一個相對滿意的入住環境與體驗。期待您的再次選擇,希望您能感受到我們的改變。祝您生活愉快,萬事順心!
Resposta da propriedade: 尊敬的賓客: 您好!很感謝您能夠選擇併入住我們酒店,也很感謝您對我們的真實點評,但是這次沒能得到您的五星好評,那一定是我們還有待提升!我們會繼續加強自身管理,提升對每位客人的服務水平,期待您的再次選擇入住,能夠繼續督促我們前行!祝您生活愉快,萬事順心!
Resposta da propriedade: 尊敬的朋友,您好!感謝您對酒店的褒獎!酒店一直致力為客人提供盡善盡美的服務,您的滿意是檢驗我們服務的唯一標準。我們會繼續努力的,新興諾富特酒店始終把客人的感受放在第一位,您反饋的衞生問題我們也和客房部進行了溝通。員工更是始終如一的待顧客如初戀,就是為了將最好的產品奉獻給千千萬萬喜歡諾富特的客户,一切衹為您滿意。我們會繼續努力,期待常回家來看看呦
Resposta da propriedade: 尊敬的朋友,您好!感謝您對酒店的褒獎!酒店一直致力為客人提供盡善盡美的服務,您的滿意是檢驗我們服務的唯一標準。我們會繼續努力的,新興諾富特酒店始終把客人的感受放在第一位,前廳員工更是始終如一的待顧客如初戀,就是為了將最好的產品奉獻給千千萬萬喜歡諾富特的客户,一切衹為您滿意。我們會繼續努力,期待常回家來看看呦