Andaz Xiamen

Avaliações do Andaz Xiamen

Andaz Xiamen

No. 101 Hubin East Road, Siming District, Xiamen, Fujian, ChinaVer detalhes do hotel
Andaz Xiamen
Andaz XiamenAndaz XiamenAndaz Xiamen
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1 noite

Avaliações dos hóspedes

4.8/5
Excelente
2389 avaliação
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.7
Atendimento4.7
Limpeza4.8
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Todas as avaliações(2389)
Avaliações positivas(2336)
Avaliações com fotos/vídeo(875)
Ótimo design(380)
Café da manhã delicioso(248)
Bem decorado(146)
Conveniente para compras(132)
Equipe da recepção cordial(99)
Piscina excelente(61)
Localizado no centro(47)
Excelente chá da tarde(33)
Avaliações negativas(53)
BARBARA
Cama King-size
Hospedou-se em set 2024
Negócios
4 avaliação
4.7/5
Incrível
Publicado em 2 out 2024
I have selected this hotel a couple of times. The hospitality is superb. The friendly staff always finds ways to support you. They have a nice bar area.
Traduzir
Resposta da propriedade: Dear Valued Guest,Thank you so much for taking the time to share your wonderful experience at Andaz Xiamen! We are thrilled to hear that you have chosen our hotel multiple times, and we truly appreciate your loyalty.It’s fantastic to know that our hospitality and the efforts of our friendly staff have made a positive impact on your stay. We strive to create a welcoming atmosphere where our guests feel supported and valued, and it’s rewarding to hear that we have succeeded in doing so for you.We are also glad that you enjoyed our bar area. It’s a great place to unwind and relax, and we aim to provide a selection that caters to a variety of tastes. Your feedback serves as a motivation for our team to continue delivering exceptional service and experiences to all our guests.We look forward to welcoming you back on your next visit, and we hope to provide you with even more memorable moments. Should you have any special requests or need assistance during your next stay, please do not hesitate to reach out to us.Thank you once again for your kind words. Safe travels and see you soon!Warm regards, The Andaz Xiamen Team
Vetements
Quarto King Deluxe
Hospedou-se em ago 2024
Negócios
2 avaliação
2.5/5
Publicado em 20 ago 2024
This hotel is absolutely joke, I have no idea how they can charge this price for super tiny room and service? I had a deluxe king size room, it was super small. I got only two bottles of water, mini bar didn’t have any normal snacks or extra drinks. Breakfast was awful, I got an egg Benedict with the size of a matchbox, besides that — there was absolutely zero options for western food. I would understand if it’s costs a 100 RMB per night, but it’s pricy and hotel pretended to be a 5 start. Absolutely not worth this price.
Traduzir
6/7
Resposta da propriedade: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Andaz Xiamen. We sincerely apologize for the experience you described, as it does not reflect the high standards we strive to uphold.We understand that the size of the deluxe king room did not meet your expectations, and we appreciate your comments about the amenities provided. Your feedback regarding the mini bar offerings and the breakfast options is invaluable, and we will certainly take it into consideration as we continuously work to enhance our services and offerings.We are committed to providing a wide variety of choices that cater to all our guests, including those who prefer western cuisine. It’s disappointing to hear that we fell short during your visit, and we will ensure that our culinary team reviews the breakfast menu to better accommodate diverse tastes.Regarding pricing, we aim to offer a value that reflects the quality of service and amenities we provide. Your comments will be shared with our management team for further evaluation.We truly value your feedback, as it helps us improve and ensure a better experience for our future guests. We would love the opportunity to welcome you back and provide you with the exceptional experience that we are known for. If you decide to stay with us again, please reach out directly, and we will do our utmost to ensure a more enjoyable visit.Thank you once again for your insights, and we hope to have the chance to serve you better in the future.Warm regards,The Andaz Xiamen Team
milkcow
Cama King-size
Hospedou-se em mai 2024
Família
17 avaliação
4.7/5
Incrível
Publicado em 26 mai 2024
Loved our stay at the andaz Xiamen, 5 star location with shopping mall connecting to the hotel and lots of local restaurants and street food close by. Wonderful service from check in to check out. The only fault would be they didn’t have children’s amenities. 小蔡 at the reception gave us a farewell gift, a local souvenir snack, thank you!
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Resposta da propriedade: Thank you for choosing to stay at Andaz Xiamen and for taking the time to share your feedback with us. We are delighted to hear that you loved your stay with us and that our 5-star location, with a shopping mall connecting to the hotel and plenty of local restaurants and street food nearby, met your expectations. We are also thrilled to hear that you received wonderful service from check-in to check-out. Our team works hard to ensure that every guest has a memorable experience, and it is always rewarding to hear when we have succeeded in doing so. We appreciate your feedback regarding the lack of children's amenities. We understand the importance of catering to families and will take your comments into consideration as we continue to improve our services. It's heartwarming to hear that 小蔡 at the reception went above and beyond to give you a farewell gift, a local souvenir snack. We will be sure to pass along your kind words to 小蔡 and the rest of the team. Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back to Andaz Xiamen in the future for another exceptional stay. If there is anything else we can assist you with, please do not hesitate to reach out to us.
Usuário convidado
Cama King-size
Hospedou-se em set 2024
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 6 set 2024
The service by Renee, Roy and Claire is impressive. Looking forward to meeting them again in future!
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Resposta da propriedade: Dear Guest,Thank you so much for taking the time to share your wonderful experience at Andaz Xiamen! We are thrilled to hear that you found the service provided by Renee, Roy, and Claire to be impressive. Our team strives to create memorable moments for our guests, and it’s heartwarming to know that their efforts made a positive impact on your stay.We truly believe that exceptional service can transform a visit into an unforgettable experience, and it sounds like our team delivered just that. Your kind words will surely motivate them and the entire staff to continue providing outstanding service to all our guests.We are delighted to hear that you are looking forward to returning and meeting our team again. We can’t wait to welcome you back to Andaz Xiamen for another fantastic stay. If there’s anything specific you would like us to prepare for your next visit, please don’t hesitate to let us know. We’re here to ensure your next experience with us is even more enjoyable!Safe travels, and we look forward to seeing you again soon!Warm regards,The Andaz Xiamen Team
AF2310
Cama King-size
Hospedou-se em jun 2024
Viaje com amigos
21 avaliação
3.2/5
Publicado em 1 jul 2024
The location is good but the hotel does not live up to the standard of a luxury 5 star hotel. The rooms look grand but the material used is cheap cheap, and the worst thing about the rooms are that there is no air circulation in the room, the aircon is only streaming out a little bit of cold air and the whole room becomes a sauna in the middle of the night. The noise cancellation is bad, so you hear your neighbors in the other rooms. All in all, not worth to stay here.
Traduzir
Resposta da propriedade: We appreciate you taking the time to share your feedback with us regarding your recent stay at Andaz Xiamen. We are sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused. Your comments regarding the material quality and air circulation in the room have been duly noted, and we will address these issues with our maintenance team to ensure improvements are made. Regarding the noise cancellation, we apologize for the disturbance you experienced from neighboring rooms. We will review our soundproofing measures to minimize such disruptions in the future and enhance the overall guest experience. Your feedback is invaluable to us as we continuously work towards enhancing our services and facilities. We take your comments seriously and will use them as an opport
saltysmell
Cama King-size
Hospedou-se em jun 2024
Família
2 avaliação
5.0/5
Excepcional
Publicado em 22 jun 2024
Hotel very near Xiamen high speed train station. Have many food options around the hotel for both breakfast and lunch. Room is huge and clean and hotel provide baby cot.
Traduzir
Resposta da propriedade: Hi, thank you for your comments and likes, Andaz Xiamen is your Nanyang-style villa located in the center of the island, located in the MixC of China Resources, the island of the island. Here, you can reach the prosperity in one step, enjoy the tranquility in one step, and hope that this stay can bring you a leisurely and comfortable time in Nanyang. You're always welcome to come back often, and we look forward to it!
CK
Handicapped-friendly Room
Hospedou-se em jul 2024
Negócios
2 avaliação
4.7/5
Incrível
Publicado em 10 set 2024
nice hotel with warm interior, good location near local restaurant and mall
Traduzir
Resposta da propriedade: Dear Guest, Thank you so much for taking the time to share your experience at Andaz Xiamen! We are thrilled to hear that you enjoyed our warm interior and found our location to be convenient. It's wonderful to know that you had easy access to local restaurants and the nearby mall, as we strive to provide our guests with the best possible experience during their stay. Your kind words motivate us to continue offering a welcoming and comfortable atmosphere for all our guests. We believe that every detail contributes to a memorable stay, and it’s rewarding to know that you appreciated the ambiance we have created. If you have any further feedback or suggestions on how we can enhance our services, please feel free to share. We are always looking to improve and ensure that our guests have the best experience possible. We hope to welcome you back to Andaz Xiamen soon for another enjoyable stay! Warm regards, The Andaz Xiamen Team
Usuário convidado
Cama King-size
Hospedou-se em abr 2024
Negócios
1 avaliação
4.5/5
Ótimo
Publicado em 27 abr 2024
Excellent services. Especially enjoyed the moments @ the lounge. Relaxing experience. Didn't had a chance to visit the swimming pool though, will do it the next time. Overall a very good experience.
Traduzir
Resposta da propriedade: Dear guest, thank you for your praise of our employees. We welcome you back to the Nanyang Villa in the center of your city next time. More employees will provide you with excellent service.
Usuário convidado
Cama King-size
Hospedou-se em mar 2024
Casal
12 avaliação
4.7/5
Incrível
Publicado em 30 mar 2024
We loved the hotel. It was perfect for a staycation in Xiamen with decent perks and a nice outdoor pool.
Traduzir
Resposta da propriedade: Dear guests, thank you for giving us the opportunity to serve you and look forward to providing you and your family with even better services in the future.
Usuário convidado
Cama King-size
Hospedou-se em dez 2024
Sozinho(a)
2 avaliação
5.0/5
Excepcional
Publicado em 10 dez 2024
Jeffery, Len and Hobby do a good job.
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Resposta da propriedade: Thank you so much for your kind words about your recent stay at Andaz Xiamen! We’re thrilled to hear that Jeffery, Len, and Hobby provided you with excellent service. Our team takes great pride in ensuring every guest has a memorable experience, and your feedback truly motivates us. We look forward to welcoming you back on your next visit!Warm regards, The Andaz Xiamen Team
HJ T
Quarto Twin Andaz
Hospedou-se em set 2023
Família
1 avaliação
5.0/5
Excepcional
Publicado em 4 out 2023
Prime location, fantastic stay, clean room and excellent service - Defo will recommend to friends, worth a revisit simply for its friendly and very helpful staff all the way from reception to consierge!
Traduzir
Resposta da propriedade: 尊敬的賓客，感謝您的誇讚，如此專業的點評和熱心的推薦讓我們備受鼓舞。安達仕汲取本土風情的設計，為賓客打造南洋風情的大別墅，希望每位賓客入住別墅的時候能夠感受悠閑愜意的生活方式，把南洋美景帶回家。早餐有本地特色的鷺島沙茶麪，麪線糊和新鮮出爐的各式糕點。期待您再次回到您的島中別墅品嚐更多的美味。
Hae11
Quarto Twin Andaz
Hospedou-se em ago 2023
Família
1 avaliação
5.0/5
Excepcional
Publicado em 21 ago 2023
I stayed here for 4days, and it was a definitely outstanding experience that made me write this review. When we left Andaz, my son asked me to evaluate my satisfaction, and my answer was 9.5. Then he asked what is missing 0.5 point? Well, actually i couldnt find. Yes, it was almost close to perfection. Cleaning, room condition, breakfast, amenity, gym, swimming pool, Sauna, Happy hour, Coffee service at the lounge….everything was very detailed and thoughtfully served to guests. Lastly, the highlight for real was their exceptional service. All the staffs i met during my staying were really kind, professional and efficient. Even i’ve been lots of fancy places, it can be one of top. This hotel is well known for ‘instagrammable’ spot, however, i think it’s true value is much more than that!
Traduzir
Resposta da propriedade: Dear valued guest,Thank you for choosing to stay at Andaz Xiamen and for taking the time to share your outstanding experience with us. We are thrilled to hear that your stay was almost close to perfection and that you found everything, from the cleaning and room condition to the amenities and facilities, to be detailed and thoughtfully served.We are especially delighted to know that our exceptional service stood out during your stay. Our team takes great pride in providing kind, professional, and efficient service to all our guests, and it is wonderful to hear that we exceeded your expectations. We appreciate your kind words about our hotel being one of the top places you have visited, and we agree that the true value of Andaz Xiamen goes beyond being an "instagrammable" spot. We strive to create memorable experiences for our guests, and it is rewarding to know that we have succeeded in doing so for you.Once again, thank you for your feedback and for choosing Andaz Xiamen. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,The Team at Andaz Xiamen
LengPiou
Cama King-size
Hospedou-se em jun 2024
Sozinho(a)
13 avaliação
4.5/5
Ótimo
Publicado em 17 jun 2024
Overall was good but I felt that aircon is not cool enough
Traduzir
Resposta da propriedade: Hi, thank you for your review of the hotel, Andaz Xiamen is your Nanyang-style villa in the middle of the island, located in the MixC of China Resources, the island of the island. Here, you can reach the prosperity in one step, enjoy the tranquility in one step, and hope that this stay can bring you a leisurely and comfortable time in Nanyang. You're always welcome to come back often, and we look forward to it!
Usuário anônimo
Cama King-size
Hospedou-se em jul 2023
Casal
13 avaliação
5.0/5
Excepcional
Publicado em 27 ago 2023
Nice location, few minutes walking distance from shopping mall. Also can enjoy clean facility and meet the friendly staff.
Traduzir
Resposta da propriedade: Dear valued guest,Thank you so much for taking the time to share your experience at Andaz Xiamen. We are delighted to hear that you enjoyed our hotel's convenient location, just a few minutes' walk from the shopping mall. It's great to know that you found our facility to be clean and well-maintained.We take immense pride in our friendly staff, who are dedicated to providing exceptional service to our guests. Your kind words will surely motivate them to continue delivering the same level of hospitality.Once again, thank you for choosing Andaz Xiamen. We look forward to welcoming you back for another memorable stay in the near future.Warm regards,The Andaz Xiamen Team
IBoy003
Cama King-size
Hospedou-se em jan 2024
Negócios
19 avaliação
2.7/5
Publicado em 23 jan 2024
The room was terrible, room temperature couldn’t be adjusted. Other issue: Trip.com offered better room pricing than Hyatt membership platform/apps.
Traduzir
Resposta da propriedade: Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at Andaz Xiamen. We appreciate your honest review and apologize for any inconvenience you experienced during your stay.We are sorry to hear that you found the room temperature to be uncomfortable and that you were unable to adjust it to your liking. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we apologize for falling short on this occasion. We will certainly look into this matter and work on improving our room temperature control to ensure our guests have a pleasant stay.Regarding the issue you mentioned with Trip.com offering better room pricing than our Hyatt membership platform/apps, we apologize for any confusion or disappointment this may have caused. We constantly review and adjust our pricing to provide competitive rates for our guests. We appreciate your feedback and will take it into consideration as we continue to enhance our pricing strategies.At Andaz Xiamen, we value our guests' satisfaction and take all feedback seriously. Your comments will be shared with our team, as we believe it is through feedback like yours that we can identify areas for improvement and provide a better experience for our future guests.We would like to assure you that your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out to our guest relations team if there is anything else we can assist you with.Thank you once again for choosing Andaz Xiamen.Warm regards,The Management Team at Andaz Xiamen