No.10-1 Mashan Village, Xingping Town, Yangshuo, Guangxi, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.8/5
Excelente
405 avaliação
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Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.8
Atendimento4.8
Limpeza4.8
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Todas as avaliações(405)
Avaliações positivas(404)
Avaliações com fotos/vídeo(306)
Oferece translado de ida/volta(80)
Comida excelente(76)
Ótimo design(68)
Excelente chá da tarde(41)
Ótimo para crianças(33)
Piscina excelente(22)
Incrível vista para o rio(11)
Próximo à estação de trem(10)
Avaliações negativas(1)
Damir
Biluo Balcony Mountain-View Double Bed Room With Indoor Scenic Tub
Hospedou-se em dez 2023
Casal
5 avaliação
5.0/5
Excepcional
Publicado em 1 jan 2024
Its so beautiful place and hotel. Very friendly personal. Personally thanks for Daniel. Thanks for the best weekends. We are dreaming come back someday ❤️
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DHEERAJ L
Guanlan Selected Double Bed Room
Hospedou-se em nov 2023
Casal
20 avaliação
3.0/5
Publicado em 26 nov 2023
The place is fantastic and the front desk staff is super helpful but there is a long way to go ….
There are so many things the place can improve and create an “experience” for the client who is paying decent amount of money. Here is the list -
1) waiting staff should be trained to understand the needs of the customer not appear confused if a request is made which does not fit their expection!
2) Waiting staff should be taught that plates / spoons are essential to eat food one can’t eat yogurt with chopsticks.
3) GYM does not have even one mirror.
4) gym is also used as the storage room and yoga mats are tucked some where hard to find.
5) gym machines are not good quality too light and unsafe to use - it’s better just to have free weights and yoga equipment.
Other than this the experience was good - the lady at the reception was helpful and smart. Hope that they learn quickly else the options are plenty !!
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Resposta da propriedade: Hello,sir. I don't know if you have arrived home now. We are so sorry for not giving you a perfect holiday in Yangshuo. We are very guilty. We have deeply reflected on the problems you reported to us, about the service problems you mentioned and the gym equipment. We will conduct systematic training for the waiters, upgrade the gym equipment, and add mirrors and other fitness supplies. Our hotel is in the nature ans countryside, so we provide a lot of outdoor camp equipment in the fitness space, so that guests in need can take them to the riverside to enjoy the nature and take part in outdoor activities, perhaps such setting and consideration is not appropriate.Our team is committed to providing guests with a natural rural and quiet space. Thank you and your family for your choice, and list the problems you found after the check-in experience, which is an encouragement and spur for us. It is our honor for the hotel to grow with your help. I hope this journey does not let you down. After the completion of the rectification.We would like to invite you to come to Guanlan again, and also provide us with more constructive opinions and suggestions for us, so that Guanlan can grow healthily in the future.