Avaliações do Grand Mercure Yichang Waitan (Opening November 2023)
Grand Mercure Yichang Waitan (Opening November 2023)
No 188 9 Yanjiang Avenue, Wujiagang District, Yichang, Hubei, 443000, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.8/5
Excelente
1028 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.8
Atendimento4.7
Limpeza4.8
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Todas as avaliações(1028)
Avaliações positivas(1016)
Avaliações com fotos/vídeo(542)
Equipe da recepção cordial(157)
Café da manhã delicioso(76)
Bem decorado(37)
Incrível vista para o rio(36)
Piscina excelente(36)
Luxuoso(13)
Piscina limpa(9)
Excelente chá da tarde(5)
Avaliações negativas(12)
W. Gyude
Quarto superior queen
Hospedou-se em out 2024
Outros
2 avaliação
5.0/5
Excepcional
Publicado em 10 nov 2024
Loved it. Everything, from arrivals to departure, was excellent. Emilie and Niko at reception were excellent. Very accommodating. Helped hire a taxi to the Three Gorges Dam. The facilities at the Mercure are brand new and kept spotless. The restaurant is amazing. For dinner, there is a combination of hotpot and a buffet. Breakfast has a wide variety of options.
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Resposta da propriedade: Dear guests, thank you for choosing Grand Mercure Yichang Waitan,We are very glad that you think highly of the hotel service. We will continue to make continuous efforts. Grand Mercure Yichang Waitan has always been rooted in the local and facing the world.
Marco Foerster
Quarto Superior com 2 Camas
Hospedou-se em jun 2024
Sozinho(a)
17 avaliação
5.0/5
Excepcional
Publicado em 9 jul 2024
I traveled solo to Yichang and was very pleased with my stay at this hotel. From the moment I checked in, the front desk staff were extremely courteous, assisting me in finding a meal before bedtime and showing me to my room. 小王 was particularly helpful, offering extensive travel recommendations for her city.
The hotel is new, with excellent and spotless facilities. The bed was cozy, and I received a complimentary upgrade to a river-view room, offering a magnificent view of the Yangtze. A complimentary fruit platter was waiting for me as well. The location is superb, ideal for strolls along the river, and within walking distance of major shopping malls and parks. I will stay here again if I return to Yichang.
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Resposta da propriedade: Dear Guest ,Thank you for choosing our hotel ,we are so glad to see your comments of our hotel ,and share your comments with our colleague ,Your praise is the greatest encouragement to us ,we will provide better service to our guests ,I am looking forward to seeing you again!
Bagaman Fiona
Quarto superior queen
Hospedou-se em jul 2024
Negócios
2 avaliação
5.0/5
Excepcional
Publicado em 18 ago 2024
The hotel is relatively new and clean. I got upgraded to a Junior Suite as typical Guestrooms were sold out when I check in and the bed, showers are all comfortable.
As it's a suite, would prefer to have tissue by the vanity counter & also another trash bin next to it as there is only one trash bin in the bathroom and it's located inside the toilet room instead.
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Resposta da propriedade: Dear Guest ,Thanks for choosing our hotel , we are glad to see your review, and we will share with our colleagues , it will encourage us to provide better service to our guests , we are looking forward to seeing you again.
YStar
Quarto superior queen
Hospedou-se em jan 2024
Família
18 avaliação
4.5/5
Ótimo
Publicado em 27 abr 2024
Very clean, new hotel.
The only downside of the hotel was the staff attitude.
Breakfast restaurant staff not as friendly and unreasonable as we didn’t have time to eat so we wanted to pack some items from the buffet. The staff said NO when we paid for the breakfast but I eventually got to pack a few items to take away.
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Resposta da propriedade: Dear guest, thank you for choosing Grand Mercure Yichang Waitan. We are very glad to hear your comments on the hotel. We are pleasure to provide take away breakfast for any hurry to leave departure guest but not allow to take any food out after had breakfast. At the same time, we will also strengthen the management and training of employees, thanks for your understand and looking forward to see you again!
Usuário convidado
Quarto superior queen
Hospedou-se em fev 2024
Família
5 avaliação
5.0/5
Excepcional
Publicado em 5 mar 2024
Service centre Kylie & FD Ellie Zhong
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Resposta da propriedade: 尊敬的客人您好,感謝您選擇宜昌外灘美爵酒店,很高興您對酒店服務給予高度評價,我們也將再接再厲繼續保持,宜昌外灘美爵酒店一直秉承着根植本地,面向世界,期待您的再次光臨。
Resposta da propriedade: 尊敬的客人您好,感謝您選擇宜昌外灘美爵酒店!同時很遺憾得知您沒能有一次完美的入住體驗,在此對您表達誠摯的歉意,您所反映的問題,我們已經高度重視,我們也會加強員工服務和技能的培訓,在您的檔案中及時做好備註,下次您的需求,我們會第一時間做好關注,在您入住時給您安排妥當。請您相信我們一直有不斷改正和進步的決心,您的包容和信任,將會是我們一直前進的動力!此外,您在入住期間若有任何問題,可隨時聯繫賓客服務經理,我們將竭盡全力為您解決問題,真誠期待您的再次入住,祝您生活愉快!