BJG Swan Lake Hot Spring Hotel

Hotel is located across a lovely lake. Check in lunch and dinner all were smooth and the local food was delicious. The hotel itself is rather worn down, facilities have had their time and really need maintenance. Walls were crumbling, walls were stained, corridors were loud, machines in the gym were broken. Those that weren’t broken were a health hazard. However across from the hotel is a lovely amusement area where you could spend all day, with plenty to do at affordable prices. Staff at the hotel were very friendly and welcoming, and the hot springs are worth a visit.

I had an absolutely wonderful stay at this hotel, and the warmth and hospitality of the staff truly made it an unforgettable experience. A special mention goes to 刘贤英, 谭翠玲, and 龚武平 at the hot spring, whose exceptional service and genuine care stood out. 刘贤英 went above and beyond by sharing her personal preserved fruit snacks with my son when he didn’t fancy the oranges provided, a thoughtful gesture that touched our hearts. Additionally, 毛有谷 at the reception was incredibly helpful in arranging transportation to the train station, ensuring our travel plans were seamless and stress-free. The hotel itself is fantastic, but it’s the staff’s kindness and attention to detail that set it apart. Their warm-hearted service made us feel so welcome, and we can’t wait to return for another visit. Highly recommended for anyone looking for a memorable and heartfelt stay!

A fabulous mountain hot spring hotel. Perfect for a weekend getaway if looking to chill in the silence of nature. I was completely satisfied with the service and left feeling refreshed. M.West