NO.1 Bigui Garden Banping village, Shati township, Yongding District, Zhangjiajie, Hunan, 427000, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.6/5
Muito bom
1704 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.6
Comodidades4.5
Atendimento4.6
Limpeza4.6
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Todas as avaliações(1704)
Avaliações positivas(1650)
Avaliações com fotos/vídeo(381)
Café da manhã delicioso(204)
Vista bonita(104)
Oferece translado de ida/volta(92)
Ótima circulação de ar(53)
Piscina excelente(31)
Luxuoso(28)
Tem quartos para famílias(24)
Avaliações negativas(54)
Usuário convidado
Forest Room - with View (Double bed) (Balcony)
Hospedou-se em nov 2024
Sozinho(a)
4 avaliação
5.0/5
Excepcional
Publicado em 15 dez 2024
Good service and quality for what you pay
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Resposta da propriedade: Thank you for your favorable comments, simple handwriting brings us is full of emotion, we sincerely look forward to your next visit! Wish you a happy life!
Usuário anônimo
Deluxe Room (2 beds) (Terrace)
Hospedou-se em mai 2024
Casal
12 avaliação
4.5/5
Ótimo
Publicado em 5 jul 2024
The hotel is amazing, service, cleaness and facility wise We absolutely satisfied. The breackfast was included and was international and Absolutely delicious. Great variety. The only thing that upsad us was, the fact that tbe swiming pool didn't workbut other wise the hotel is like palace. Its 15 min drive from the main attraction, so wherever wr go we use a taxi. We had 2 nights and 3 days, was amazing taht we visited Avatar mountain and the glass bridge along with so many other activities
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6/17
Resposta da propriedade: Dear Guest: Thank you for your valuable suggestions, the hotel pool outdoor pool for the summer seasonal opening, I'm sorry to cause you trouble, BGG's way forward, thank you for all the way to support, look forward to the next stay can bring you 5 points satisfied with the experience oh.
CHANGMIN
Comfy Family Room
Hospedou-se em ago 2024
Família
5 avaliação
5.0/5
Excepcional
Publicado em 28 set 2024
good. clean
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Resposta da propriedade: Thank you for choosing to stay in Cinnamon Phoenix Hotel, the hotel is adjacent to the Zhangjiajie National Forest Park, hundreds of rare plants covering the rolling hills, embracing the unique forest vacation resources. The whole international tourism resort area integrates tourism vacation, leisure and entertainment functions in one Oh, look forward to your visit again.
sainath penugonda
Forest Room - with View (Double bed) (Balcony)
Hospedou-se em jul 2024
Casal
4 avaliação
5.0/5
Excepcional
Publicado em 3 set 2024
Very nice location in Zhangjiajie and the room had the scenic Mountain View with bath tub and really liked the stay and also had a vast range in breakfast will recommend to stay whenever you are in Zhangjiajie
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Resposta da propriedade: Dear Guest,Thank you for your stay and five-star praise, we will continue to work hard to do better. Welcome you to come back to Zhangjiajie and stay at Cinnamon Phoenix Hotel again!
Usuário convidado
Deluxe Room (Double bed) (Terrace)
Hospedou-se em mar 2024
Casal
10 avaliação
4.7/5
Incrível
Publicado em 6 mai 2024
The place was nice, cleaning staff were friendly and courteous. But had Difficulty finding transportation to attractions area.
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Resposta da propriedade: Dear guests, The hotel is adjacent to Zhangjiajie National Forest Park, surrounded by majestic mountains, close to the city center, and not disturbed by the city, and 50 meters from the hotel entrance to the city, Tianmen Mountain, high-speed rail station, forest park, railway station / bus station line bus, the traffic is very convenient, look forward to your visit again!
Franscios Michael
Superior Room (2 beds)
Hospedou-se em jun 2023
Família
2 avaliação
1.0/5
Publicado em 20 jul 2023
Our flight was cancelled and only rescheduled a day later, we decided to stay at this hotel for its luxury amenities and facade. We were very wrong to book a room at this hotel. This hotel looks luxurious but it is far from it. The hotel is falling apart and many of the advertised amenities do not work or are suspended. We specifically booked a room at this hotel to spend the day at the pool only finding out the next day that the pool opens at 2pm and we are supposed to check out at 3pm. Also the room and bathroom fixtures are breaking off and the hot water wasn't working when I wanted to take a shower at 10am. Also the inside of the hotel was blistering hot as they do not turn on the air-conditioning in the hotel lobby, restaurant or corridors. The room air conditioning was also atrocious we put the room temperature on the coldest but it didn't really work. The breakfast was also very low budget as the selection was very limited for western pallets. The view and location of this hotel looks amazing but do not be deceived by the facade as this hotel is terrible. DO NOT STAY HERE. This hotel is going out of business and you will only waste your money.
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6/8
Resposta da propriedade: We are very sorry to bring you a bad check-in experience, the hotel pool is open from 2:00 p.m. to 9:30 p.m., the hotel provides hot water for guests 24 hours a day, and there is no hot water at 10:00 p.m. Please contact the hotel staff in time to solve the problem, the hotel has been enriching the buffet breakfast, and strive to make every tourist satisfied, thank you for your valuable suggestions. Wish you a happy life!
Yoka
Deluxe Room (Double bed) (Terrace)
Hospedou-se em set 2023
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 6 dez 2023
Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything.
If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.
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Resposta da propriedade: Dear Guest Thank you for your stay and five-star praise, we will continue to work hard to do better. We welcome you to visit Zhangjiajie again and stay at Cinnamon Phoenix Hotel!
Billy Bat
Superior Room (2 beds)
Hospedou-se em dez 2022
Viaje com amigos
94 avaliação
4.0/5
Muito bom
Publicado em 30 jan 2023
It's a very large and nice hotel. The rooms are large and spacious, though the staff don't speak much English, they were very helpful nonetheless. It's close the national forest park, and not too far away from the station. Breakfast is nothing special, if given the option, I'd prefer not to eat.
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Resposta da propriedade: Dear guests: Thank you for your valuable suggestions, in order to meet the needs of different guests on the dishes, the hotel breakfast covers pastry, noodles, hot dishes, buns, congee and soup, salads, cold dishes, cereals, fresh fruit, drinks and other flavors of dishes, and the hotel with the seasonal constantly updated dishes, I'm sorry not to meet your needs, but we will continue to work hard to continue to improve, and look forward to bringing you a super 5 points next time to stay experience.
Abdur rahman
Deluxe Room (2 beds) (Terrace)
Hospedou-se em out 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 26 nov 2024
Very very good
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Resposta da propriedade: 感謝您對張家界碧桂園鳳凰酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期待我們下次相見。祝安好!
Usuário convidado
Superior Room (2 beds)
Hospedou-se em set 2023
Casal
9 avaliação
5.0/5
Excepcional
Publicado em 1 jan 2024
Amazing! Healthy breakfast! Nice view!
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Resposta da propriedade: Dear guests, thank you for your love and recognition of while us. We have been committed to creating a pure breathing, forest vacation experience for travelers away from the hustle and bustle of the city, and we hope we can add joy and touch to your vacation. We look forward to welcoming you again! Wish you all the best!
Usuário convidado
Deluxe Room (Double bed) (Terrace)
Hospedou-se em ago 2022
Sozinho(a)
49 avaliação
3.2/5
Publicado em 6 set 2022
Booked this hotel because they showcase a big swimming pool. I asked for a room near the pool. But after I checked in, got my swimming clothes on, and went to the pool, they told me it's closed for maintenance. In the summer?? Room was nice, but the convenience shop was closed, and the only restaurant was dowwright depressing. Drove back into town for dinner. Speaking of, it's hard to get a Didi/taxi back into town. I feel bad for the staff, they are trying their best, but the management needs to step up.
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Resposta da propriedade: Thank you for choosing to stay in Country Garden Phoenix Hotel Zhangjiajie and taking the time to share your stay experience! Bi doesn't want to defend herself. Anything that doesn't make you happy must be a lack of service. Seeing your comments, Bi feels that she still has a lot of room for improvement. Due to the water quality maintenance of the swimming pool, affected by the environment, it needs to be sterilized for a long time, so the swimming pool will be closed intermittently. We are very sorry for the inconvenience caused to you. It is very convenient to travel by train from the downtown area, Tianmen Mountain, Zhangjiajie West Railway Station and Forest Park 50 meters away from the hotel gate. Bi knows that we did not explain in the early stage, which caused inconvenience to the owner. We always pay attention to the guests' opinions, so that we can have a deeper review of our services. Once again, we are very sorry that your stay experience is not satisfactory. The hotel management attaches great importance to your opinions mentioned above and would like to have further communication and understanding with you. Country Garden Phoenix Hotel Zhangjiajie is looking forward to your stay again, so that we can provide you with five-star service once again!
Usuário convidado
Forest Room - with View (Double bed) (Balcony)
Hospedou-se em mar 2024
Negócios
6 avaliação
5.0/5
Excepcional
Publicado em 25 abr 2024
Good hotel
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Resposta da propriedade: Dear Guest: Thank you for your stay and five-star praise, we will continue to work hard to do better. Welcome you to come back to Zhangjiajie and stay at Cinnamon Phoenix Hotel again!
Batjargal
Superior Room (2 beds)
Hospedou-se em mai 2023
Negócios
4 avaliação
4.7/5
Incrível
Publicado em 29 jun 2023
CLEAN, FRIENDLY, SERVICE GOOD.
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Resposta da propriedade: Thank you for choosing Zhangjiajie Country Garden Phoenix Hotel. The hotel is always committed to creating a clean, warm and comfortable accommodation environment for you. At the same time, we also always pay attention to the various needs of our guests in order to provide more thoughtful, high-quality and intimate high-quality service. Thank you for your recognition of our staff!
Flying Traveler
Superior Room (2 beds)
Hospedou-se em jul 2022
Sozinho(a)
12 avaliação
3.0/5
Publicado em 19 ago 2022
Although this has a 5-star rating I don’t think it can be called one now. When it first opened I believe so but wear and tear have helped this hotel drop a few ratings. It is an extremely large hotel with a swimming pool, gym and 3-4 wings. I stayed in ‘A’ wing.
Check-in was swift and easy. XiaKeren was helpful with any questions I had.
My room was ok with a balcony. There was some mould and the furniture is a bit outdated.
Breakfast I didn’t enjoy, substandard and it felt like a Mess Hall with everyone rushing and pushing for food…I went a lot different times of the morning over 2 days.
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Resposta da propriedade: Dear friends, I am sorry that I could not bring you a satisfactory stay experience. Thank you for your valuable suggestions. In order to meet the needs of different guests for dishes, the hotel breakfast covers western pastries, noodle stalls, hot dishes, buns, Congee, soup, salad cold cuts, cereals, fresh fruits, drinks and other dishes, and the hotel is constantly updating the dishes with the seasons. Sorry for not meeting your needs, but we will continue to strive for continuous improvement. , I look forward to bringing you a more than 5-point stay experience next time ❤
Kin Leung 168
Superior Room (2 beds)
Hospedou-se em abr 2024
Família
4 avaliação
4.2/5
Muito bom
Publicado em 31 mai 2024
Quiet
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Resposta da propriedade: Thank you for your review, but there are still 0.8 points of small regret Oh, is where we do not do a good enough, please believe that we have a positive heart, we will continue to work hard to continue to improve, and look forward to the next time you stay to bring you 5 points of satisfaction and praise Oh.