Avaliações do Huatian Hotel
Huatian Hotel
Intersection of Yingbin Road and Dayong Road, Yongding District, Zhangjiajie, Hunan, 427000, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.5/5
Bom
2604 avaliação
Avaliações verificadasAgradável e bem localizado4.6
Comodidades4.5
Atendimento4.6
Limpeza4.6
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Todas as avaliações(2604)
Avaliações positivas(2504)
Avaliações com fotos/vídeo(494)
Café da manhã delicioso(304)
Equipe da recepção cordial(169)
Ótimo restaurante(85)
Próximo ao aeroporto(63)
Tem quartos para famílias(30)
Incrível vista para o rio(21)
Avaliações negativas(100)
Usuário anônimo
Superior Panoramic Double Room
Hospedou-se em nov 2024
Viaje com amigos
48 avaliação
Incrível
Publicado em 10 nov 2024
Good hotel for many details just breakfast is weak, thanks for reception stuff and cooperation
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Resposta da propriedade: Dear guest, thank you very much for your praise and valuable suggestions. I apologize for the unsatisfactory impression on the quality of the breakfast. We are always committed to providing high-quality service and products, and the quality of breakfast obviously doesn't meet our standards. Please rest assured that your feedback has been immediately communicated to relevant departments, and measures have been taken to optimize the breakfast menu and quality to ensure that it can meet the expectations of our guests in the future. Thank you again for your good comments and criticisms, which are the driving force for our continuous improvement. Looking forward to serving you better again in the near future.
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Skeeter
Superior Panoramic Double Room
Hospedou-se em out 2024
Casal
19 avaliação
Ótimo
Publicado em 1 dez 2024
It was a nice stay here! Very close (walking distance) to the cable way up to the Tianmen mountain. And the river in front of the hotel. The room was big. No noise during sleep. Breakfast was nice, not busy and on high floor with view. Service was good with some small fruits and deserts with kind messages. Good hotel for visiting the mountain.
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6/8
Resposta da propriedade: Thank you so much for your positive feedback, glad your experience at the hotel was so enjoyable! We are very proud to provide you with a comfortable accommodation, especially a convenient location when you travel to the famous Tianmen Mountain Cable Car, a special breakfast space with magnificent views, and a peaceful room corner where you can enjoy a quality sleep experience. For our service team, their dedication and enthusiasm have been recognized by you, and we are honored. Regarding the sharing of small fruits, desserts and environmental information, we have paid attention to collecting and providing internal feedback on your suggestions, raising concerns and improvements to the team, and further improving this service link. Hopefully, the next time you visit again, we can bring you an even more outstanding stay experience. Thank you again for your support and hot comments, and look forward to your next visit.
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Richco
Superior Panoramic Twin Room
Hospedou-se em dez 2024
Família
10 avaliação
Muito bom
Publicado em 3 jan 2025
Great location for the cable car to Tianmen, its just 10 minutes walk walk out of the hotel, turn left follow the road to the main road and it right in front of you across the road.
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Resposta da propriedade: Thank you very much for your feedback, and we are happy to know that the location of the hotel makes it easy and convenient for you to enjoy the great experience of riding the cable car to Tianmen. To further enhance your comfort and convenience, we will continue to optimize road guidance and external traffic instructions to ensure that the route from the hotel to the cable car station is more distinct and easy to remember. We promise to make every trip easy and smooth by adding signs and providing clear map guidance. Looking forward to providing you with better service again and making your travel experience more perfect. Thank you again for your valuable comments, your satisfaction is our unremitting pursuit.
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mrdaniyyel
Smart Cinema Double Bed Room With VIP Video Casting
Hospedou-se em dez 2024
Viaje com amigos
11 avaliação
Publicado em 27 dez 2024
They lost our booking but was able to upgrade us to a bigger room. The location is next to the Tianmen Mountain cable car gate. The lobby smelt like cigarettes but the room we were in thankfully didn’t. Breakfast was decent with a few local delicacies. The bathroom was a bit dark and need some cleaning.
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Resposta da propriedade: Dear guest, We are deeply sorry for the inconvenience and regarding our mistake in losing our reservation, we have immediately reviewed and updated the reservation system to ensure that such situations do not happen again. We will convey the experience of upgrading our rooms to our staff. Thank you for giving us this opportunity to upgrade our services. Regarding the smell of cigarettes in the lobby, we sincerely apologize for this, and will strengthen ventilation and cleaning to optimize guests' stay experience. We are very pleased with your appreciation for breakfast. We specially select local cuisine, and then we will continue to innovate and provide more flavor options. In the bathroom you mentioned, we know the importance of comfort. We will strengthen daily maintenance, improve cleaning standards, and inspect and update lighting equipment. Thank you again for your valuable comments. We will continue to improve and look forward to the opportunity to present you with a better experience. Welcome to visit again in the near future, looking forward to your visit again and letting you experience the improved service. Wish you a happy life!
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Lili_007
Superior Panoramic Twin Room
Hospedou-se em jun 2024
Família
2 avaliação
Excepcional
Publicado em 23 jun 2024
Great Hotel!!! All staff SUPER nice!!! Location is great!!walking distance from Tiemen mountain Cable car
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Resposta da propriedade: Your compliments and affirmations are greatly appreciated! Every member of our team will be incredibly proud of your recognition. With regards to location convenience, it's nice to enjoy the ease of access to the Iron Gate Mountain cable car from your hotel. If you come again in the future, we hope to continue to provide services that exceed expectations. If there is any need to improve or have any suggestions, please do not hesitate to enlighten, your opinion will be our continuous progress of the driving force. Thank you again for your stay and good comments, we look forward to your next visit!
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Khishignemekh
Suíte família
Hospedou-se em dez 2024
Família
7 avaliação
Publicado em 23 dez 2024
Rooms were very cold in December, not recommendable to families. Staff not speaking English!
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Resposta da propriedade: We deeply apologize for not meeting your expectations during your stay in December, especially for the inconveniences in room temperature and language communication. We highly value your feedback. Currently, the air-conditioning in our hotel is available all day long, and our power engineering staff checks the room temperature daily to ensure your comfort. At the same time, we are training our staff to provide multilingual services and especially to enhance their English proficiency, aiming to create a seamless communication environment for our international guests. Once again, we sincerely apologize for the inconvenience. We pledge to make every effort to improve and look forward to the opportunity to offer you a more satisfactory service experience.
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Shams
Superior Panoramic Twin Room
Hospedou-se em mai 2024
Casal
4 avaliação
Muito bom
Publicado em 6 mai 2024
Good stay. Located in the heart of Zhangjiajie City Centre. Tianmen mountain Cable 🚠 station nearby.
Traduzir
Resposta da propriedade: Dear guests, Thank you for your staying in Zhangjiajie Hua Tian hotel.Our hotel is located in the center of Zhangjiajie ,only 5 minutes away from the railway satation ,and 10 minutes away from The Hehua Airport of Zhangjiajie .It only takes 11 minutes to get to Tianmen Mountain cableway station.Thank you for pointing out our shortcomings.We will try to improve the deficiencies of the hotel.It is our pleasure to have you stay us,and we wish you have all most pleasant and unforgetable times.
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VANYA
Executive Panoramic Queen Room
Hospedou-se em set 2024
Casal
3 avaliação
Excepcional
Publicado em 12 out 2024
The hotel is conveniently situated walking distance from the cable car, close to the railway station and the airport. The room was comfortable and clean. The breakfast was nourishing and essential to the good start of our long mountain trips. We especially enjoyed the café near the front desk. While staying there, I recommend you to visit the 72 wonders house in Zhangjiajie - a folk type food and crafts place. We went on a Sunday, there was like a closing party and we had the best of times. 
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Traduzir
Resposta da propriedade: Thank you very much for your warm comments and recommendations. Your satisfaction makes us honored. For Seventy-Two Wonders of Zhangjiajie, we are happy to provide more information or help plan your next visit. If you have any needs for travel or accommodation, whether it is additional guided tour service or spa experience, we look forward to your visit again. We are always committed to enhancing our service so that every guest can enjoy a memorable journey. Thank you again for your feedback, look forward to your next visit, and wish you all the beauty and pleasure in the future!
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Rainyeenglo
Suíte família
Hospedou-se em set 2024
Família
3 avaliação
Ótimo
Publicado em 27 set 2024
The location of the hotel is great. It's close to the Tian Mun Shan cable car terminal and other restaurants. The breakfast buffet was standard. The facilities were quite old fashioned and the maintenance of the room was not up to the standards of a 5 star hotel. However, this hotel is the only 5 star hotel close to Tian Mun Shan cable car terminal.
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Resposta da propriedade: 尊敬的貴賓：您好！感謝您的入住並提出寶貴的意見，未能給您留下完美的入住體驗，我們深感抱歉。酒店開業至今近10年，經過時間的洗禮已有了歲月的痕跡，現酒店正計劃分樓層的對房間進行改造升級，我們一直在不斷進行設施設備的完善和服務質量的提升。當然在您入住期間有任何的問題都可聯繫我們的大堂副理，我們會竭誠為您服務，盡最大努力排憂解難，期待您下次入住會看到我們的改變。再次感謝您對酒店的包容與支持，也期待您能繼續關注華天。祝您生活愉快！
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JitSeng
Superior Panoramic Double Room
Hospedou-se em abr 2024
Viaje com amigos
9 avaliação
Excepcional
Publicado em 13 abr 2024
Value for money, good location as walking distance to TianMenShan. Excellent service.
Traduzir
Resposta da propriedade: Dear guests, Thank you for your staying in Zhangjiajie Hua Tian hotel.Our hotel is located in the center of Zhangjiajie ,only 5 minutes away from the railway satation ,and 10 minutes away from The Hehua Airport of Zhangjiajie .It only takes 11 minutes to get to Tianmen Mountain cableway station.It is our pleasure to have you stay us,and we wish you have all most pleasant and unforgetable times.
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Wilson Marcus
Smart Cinema Double Bed Room With VIP Video Casting
Hospedou-se em set 2024
Viaje com amigos
10 avaliação
Excepcional
Publicado em 13 set 2024
Good Location near the railway station, Tianmen Mountain and 72 storey strange building. Rooms are spacious and excellent service is provided by the front desk.
Irratied by the guy at the lobby who kept asking us do we wants to go to KTV Ladies were available... 😒 other than that this hotel is a excellent selection.
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Resposta da propriedade: Thank you very much for your valuable evaluation and patience. We are honored to see your recognition of our location and room and front desk service. I am deeply sorry for the inconvenience you mentioned, especially the discomfort of the staff promoting KTV service. In the future, we will strengthen training for relevant staff, clarify service boundaries, and ensure that every guest can enjoy a private and comfortable experience. look forward to the next service to better meet your expectations.
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CheeKhan
Superior Panoramic Double Room
Hospedou-se em out 2024
Casal
5 avaliação
Ótimo
Publicado em 10 nov 2024
Big and clean room. Hotel is very narrow to cable station to TianManShan.
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Resposta da propriedade: Thank you for your review, I'm glad you were satisfied with the size and cleanliness of our room. We are always committed to providing comfortable, clean accommodation. As for the geographical location of the hotel and cable car station you mentioned, it is really our negligence. We are actively planning to add signs and enhance pick-up services, so that guests who come to experience the beautiful scenery of Tianman Mountain can arrive more conveniently. We promise to continuously optimize and improve to provide every guest with a more perfect travel experience. Thank you again for your feedback, your satisfaction is always our pursuit.
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Lea Ben Zvi
Superior Panoramic Double Room
Hospedou-se em abr 2024
Casal
2 avaliação
Muito bom
Publicado em 28 abr 2024
The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores.
Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.
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Traduzir
Resposta da propriedade: Dear guest, thank you for staying at Zhangjiajie Huatian Hotel. I apologize for the hotel staff's inability to speak English. We deeply apologize for any inconvenience caused during your stay. We are glad that you are with us and wish you the most enjoyable and unforgettable time.
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Usuário convidado
Superior Panoramic Double Room
Hospedou-se em jan 2025
Casal
16 avaliação
Excepcional
Publicado em 24 jan 2025
Hotel is good, no smell and clean
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Resposta da propriedade: Thank you so much for your valuable review! It is a pleasure to learn that you are satisfied with our hotel, especially with our standards of hygiene and service. We understand that cleanliness and hygiene are essential to your stay experience. We will continue to adhere to high standards of cleaning procedures to ensure that every corner is clean and tidy, providing you with a more comfortable environment. Your satisfaction is our unremitting pursuit. If there are any areas that need to be improved, feel free to contact us. Thank you again for choosing our hotel and look forward to serving you again next time.
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Nai Loo
Superior Panoramic Twin Room
Hospedou-se em mar 2024
Outros
2 avaliação
Publicado em 28 mar 2024
Horrible hotel dont stay here. They have no air conditioning in all the rooms. Is so sweating hot inside. I would rate them zero star. I was cheated. Very basic comfort they cannot provide. I dont understand why CTrip strongly recommend this cheating hotel.
Traduzir
Resposta da propriedade: Dear guests, Thank you for your staying in Zhangjiajie Hua Tian hotel.Because the hotel's air conditioning is single tube and cannot achieve the function of turning on both hot and cold air conditioning simultaneously.We deeply apologize for any inconvenience caused during your stay.It is our pleasure to have you stay us,and we wish you have all most pleasant and unforgetable times.
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