Tianmen Villa

Avaliações do Tianmen Villa

Tianmen Villa

No. 1 Jichang Street, Yongding District, Zhangjiajie, Hunan, ChinaVer detalhes do hotel
Tianmen Villa
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1 noite

Avaliações dos hóspedes

4.6/5
Muito bom
167 avaliação
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.6
Atendimento4.6
Limpeza4.6
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Todas as avaliações(167)
Avaliações positivas(165)
Avaliações com fotos/vídeo(92)
Ambiente elegante(66)
Ótimas comodidades(35)
Próximo ao aeroporto(18)
Fácil de se locomover(17)
Oferece translado de ida/volta(15)
Comida excelente(14)
Vista para o jardim(9)
Ótimo para crianças(7)
Avaliações negativas(2)
Ross Cartwright
Quarto queen standard
Hospedou-se em set 2024
Viaje com amigos
1 avaliação
4.5/5
Ótimo
Publicado em 6 set 2024
Friendly staff even though they're aren't good in English,very good breakfast. Comfy bed.
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Resposta da propriedade: 感謝您對我們的酒店留下美好的評價,我們非常高興能為您提供舒適的住宿體驗。
swisstourist
Quarto queen standard
Hospedou-se em mai 2024
Sozinho(a)
11 avaliação
1.7/5
Publicado em 31 jul 2024
The Location is on a Hill but really near the Airport. I had to wait 15-30 minutes to check in and also check out the hotel because there was like never a person and the reception. The rooms havent got any proper toilets just the holes and the bed sheets had a lot of stains… But the little resort where the appartmenta located where really beautiful with the lights and stuff. Litarally noone spooke english
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Resposta da propriedade: 您好,非常抱歉給您一般的體驗,晚上10點以後是保安在值班,您定的園林標準大床房的廁所是乾淨的哈,廁所是蹲廁不是破洞.連續住兩天不換床單的哈。Hello, I'm sorry to give you a general experience. After 10 pm, the security guard is on duty. The toilet in the garden standard king size bed room you booked is clean, and it is a squat toilet without holes. You can stay for two consecutive days without changing the bed sheets.
Usuário anônimo
Quarto queen standard
Hospedou-se em set 2023
Sozinho(a)
12 avaliação
4.0/5
Muito bom
Publicado em 17 set 2023
It was a decent stay, close to the airport (they offer free pick up and drop off) and short taxi drive to Tianmen Mountain. The driver offered to take me to Zhangjiajie National Park for 300 yuan which is over priced. I also asked him if breakfast was an option for an add on and he said no but the lady at reception said I had free breakfast included (I had missed out on two breakfasts because he said no). The floor wasn’t that clean and I didn’t want to walk bare foot, and there was also hair in the sink that wasn’t mine. But if you need a place to stay which is close to the airport than this place will do just fine!
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Resposta da propriedade: 沒看懂哈哈我不懂英文,沒文化太可怕了,還好可以翻譯,非常感謝國際友人的分享與建議,沒做好的地方我們會繼續努力改進,森林公園來回的價格專車300自由選擇!早餐訂房的時候就是沒有的哦!
BusisoEustaceMbekezeli
Quarto queen standard
Hospedou-se em out 2022
Viaje com amigos
4 avaliação
5.0/5
Excepcional
Publicado em 2 out 2022
The nice traditional Chinese hotel is ideally located about 10 minutes from the airport so it’s perfect to stay in soon after landing in Zhangjiajie. With a call, hotel will arrange a pick up service for you which is convenient as taxis are hard to come by in the evening. The hotel overlooks the airport so you can see the planes take off and land, which is a nice view to go out to. The housekeepers are kind, helpful and very attentive. If you want to communicate with them though best have a translation app ready as they’re not fluent in English. Amazing service though once you cross the language barrier! Rooms are clean and wifi is good! Environment is quite homely and feels like you’re in China. Would definitely recommend. One thing I would recommend is to NOT use Didi to get there. The route in the app is off road and drivers get lost.
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Resposta da propriedade: 一份遲來的回覆,向您表示歉意。謝謝您的認可,我們繼續努力,請多提寶貴建議。希望下次再來,並多多向您的朋友們推薦。
Irina or Ailin
Quarto queen standard
Hospedou-se em out 2022
Viaje com amigos
22 avaliação
5.0/5
Excepcional
Publicado em 2 out 2022
Very nice and cozy hotel! It’s right by the airport, the hotel can pick you up for free. The lady is very nice. They told us a story, that once they couldn’t communicate with a foreigner due to a language barrier, and there was a misunderstanding. The foreigner didn’t understand he will be picked by the hotel’s car, and climbed up by himself. While the owners couldn’t use the translator to explain that they will pick him up. So they got a 1 star feedback, which very unfair. So please use the Baidu translator, the owners are very nice people 😊 Also they upgraded our room to a bigger a better one😇
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Resposta da propriedade: 一份遲來的回覆,向您表示歉意。謝謝您的認可,我們繼續努力,請多提寶貴建議。希望下次再來,並多多向您的朋友們推薦。
Dima Samoilovych
Quarto queen standard
Hospedou-se em ago 2022
Outros
9 avaliação
3.0/5
Publicado em 6 ago 2022
Hotel itself looks not bad . Location seemed to be good , but every time you call didi - all the drivers drive you by weird roads which are always on construction . So 10 min trip May lasts hour or more ( mine was 1.5 hour) Any person in stuff don’t speak or understand English , so they were not helpful with necessities. And final . My flight was early morning and I noticed hotel stuff in advance about early check out . Morning , I realized that all gates are closed and I can’t get out . So I climbed over the wall to set myself free. I would not recommend this stay
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Resposta da propriedade: 我們山莊給你帶來的不便向你深深的致歉。你所陳述的問題,我們認真解決,請你息怒,平和對待。你指出我們3個問題:第一個問題:非常抱歉由於導航的誤導讓你走了小路,這事我們以前與百度聯繫了多次i,一直解決不了。有時候導航發生了偏向,非我們山莊不作為故意而為,向你致歉,也敬請你能諒解。第二個關於早上五點開門不及時導致你翻越而出,這一點我們陳述一下。8月6日早上5點多有3個客人趕飛機出了大門,那時大門就開了。你在他們之前出去,門衞有人值守,你沒有敲門,因而導致你越牆而出,幸運的是沒有出問題,希望你下次不要翻越,敲敲門出去。我們客房管家的電話24小時都暢通,有問題隨時打電話聯繫管家。第三個問題,山莊沒有配備懂外語的人員,這是我們的不對,以後加強改進。
Zhenxixiaobao
Quarto queen standard
Hospedou-se em set 2024
Família
11 avaliação
5.0/5
Excepcional
Publicado em 8 set 2024
🌟👍🌟至今為止最滿意的一次住宿體驗。 服務特別周到,每個人都很熱情❤️🔥。 本來是買的最便宜的大床房,用攜程積分很順利的升級了房型,還是雙床👍 早餐很用心,是現做的。 柚子園太治癒了,衹可惜衹住一夜,沒能在柚子園裡吃飯喝茶。 有機會來張家界市,一定再來住幾天🫰
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6/7
Resposta da propriedade: 感謝您的讚揚,我們很高興您在我們的酒店度過了愉快的時光。您的滿意是我們最大的追求,我們將繼續努力為您提供優質的服務。再次感謝您的支持和信任!
Tankouqixia
Quarto queen standard
Hospedou-se em out 2024
Sozinho(a)
4 avaliação
5.0/5
Excepcional
Publicado em 5 out 2024
這個地方在機場後面的山上,出門就能看到機場,再遠點能看到天門山,甚至自己從小路溜達一下就到機場了,住那裡的好處就是不用擔心堵車算時間了,園林式的住宿有點度假的感覺
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Resposta da propriedade: 感謝您的讚揚,我們很高興您在我們的酒店度過了愉快的時光。您的滿意是我們最大的追求,我們將繼續努力為您提供優質的服務。再次感謝您的支持和信任!
Zeilaqiua
Osmanthus Garden Soft Sign Family Room
Hospedou-se em ago 2024
Família
35 avaliação
5.0/5
Excepcional
Publicado em 18 ago 2024
親子房很大。乾淨衞生,有孩子的遊樂區 。設施齊全。可以接送機。菜好吃,服務熱情。一進門就能看見廚房,收拾的特別乾淨。還有烤串,烤全羊,山莊還可以唱K。房頂看天門山和飛機起飛。旅行度假的不二選擇,關鍵是還可以訂到優惠的門票。
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Resposta da propriedade: 非常感謝您對我們酒店的好評,這讓我們感到無比的榮幸。我們會繼續努力,為您提供一流的服務和舒適的住宿體驗。
Yaner
Quarto queen standard
Hospedou-se em out 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 9 out 2024
特別好特別好
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Resposta da propriedade: 非常感謝您對我們酒店的好評。您的滿意是我們最大的追求。我們將繼續致力於提供優質的服務和舒適的住宿體驗。感謝您給予我們的支持和信任,期待您的再次光臨!
Usuário convidado
Sunshine Featured Room - Courtyard-View (Double bed)
Hospedou-se em out 2024
Família
5 avaliação
3.0/5
Publicado em 8 out 2024
房間洗漱台下麪都有一個煙頭,説明衞生不行 設施的話,電視能打開,但遙控器毛用都沒有 服務,入住的時候沒看到廁所有紙,呼叫前台後,有打掃衞生的阿姨來送紙,結果很不情願,不就兩捲紙嘛,當時入住了不然我早就走了!反正入住體驗很一般!
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Resposta da propriedade: 對於您的不滿,我們深感遺憾。我們承諾將對此進行徹底審查,並尋求更好的服務方式,以贏得您的滿意。
Zeeweec
Sunshine Deluxe Room - Courtyard-View (2 beds)
Hospedou-se em out 2024
Negócios
10 avaliação
5.0/5
Excepcional
Publicado em 15 nov 2024
還不錯,滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意滿意
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Resposta da propriedade: 您的好評如同温暖的陽光,照亮了我們酒店的每一個角落,感謝您讓這裏更加温馨。
Lingziyou
Sunshine Deluxe Room - Courtyard-View (2 beds)
Hospedou-se em nov 2023
Viaje com amigos
11 avaliação
5.0/5
Excepcional
Publicado em 6 nov 2023
環境不錯,農家小院風,感覺温馨。適合家庭親子出遊入住。裏面有餐廳和小孩娛樂設施挺方便的。 有接送機服務
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Resposta da propriedade: 尊敬的貴賓:謝謝您的認可,歡迎下次再來!
Usuário convidado
Quarto queen standard
Hospedou-se em ago 2023
Família
1 avaliação
5.0/5
Excepcional
Publicado em 13 ago 2023
天門山下,機場旁邊,觀銀燕來去, 午夜燒烤,夜宿山莊,賞風清月明。 柳條依依,燈紅桔綠,沐六月陣雨。 夏夜無夢,環境優美,尋內心寧靜! [煙花][煙花][煙花][煙花][煙花][煙花][煙花][煙花][煙花][煙花][煙花][煙花][煙花]
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Resposta da propriedade: 哇哇哇……好文采此處有掌聲啊……非常感謝親的讚美與分享!我們會更加努力做的更好,不負您望,天門山下,為您安家,期待您再次歸來👍🏻👍🏻
QooBo
Quarto queen standard
Hospedou-se em jun 2024
Família
6 avaliação
4.5/5
Ótimo
Publicado em 26 ago 2024
房間設施基本都不錯 到處都是果園 酒店适合团建或親子渡假 附近就是机場,能看王子跑道和天門山 環境清幽舒服,值得再來
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Resposta da propriedade: 非常感謝您對我們酒店的好評,這讓我們感到無比的榮幸。我們會繼續努力,為您提供一流的服務和舒適的住宿體驗。