Avaliações do Nanhai Oil Hotel
Nanhai Oil Hotel
No.368 Shuiwan Road, Xiangzhou District, Zhuhai, Guangdong, 519015, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.6/5
Muito bom
885 avaliação
Avaliações verificadasAgradável e bem localizado4.7
Comodidades4.4
Atendimento4.6
Limpeza4.6
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Ambiente elegante(150)
Quartos grandes(85)
Ótimo para famílias(55)
Equipe da recepção cordial(40)
Vista para o jardim(35)
Próximo à praia(32)
Decoração mediana(17)
Tem instalações para crianças(8)
Avaliações negativas(27)
Adnan
Family Friendly Suite - 3-Bedroom, 2-Living Room
Hospedou-se em jan 2025
Família
1 avaliação
Excepcional
Publicado em 28 jan 2025
Very good hotel. Highly recommended! We love to live here as a family :)
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Resposta da propriedade: Dear honored guest: Hello! Thank you for choosing to stay in our hotel and giving us your affirmation. Simple words are enough to give us affirmation and recognition, which is also the driving force for us to work tirelessly. We will continue to improve and create a better living environment to meet the needs of our guests. Every staff member in the hotel hopes to provide every guest with a comfortable and warm unforgettable journey, and also looks forward to every friend being able to feel like "coming home." Nanyou is the most warm haven. Once again, thank you for your love for us. We will continue to work hard to bring you a different surprise for your next stay. Looking forward to seeing you again.
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Usuário anônimo
Family Friendly Suite - 3-Bedroom, 2-Living Room
Hospedou-se em dez 2024
Viaje com amigos
7 avaliação
Publicado em 23 jan 2025
Very far away from many places, had some problems with rooms, but service helped to solve it
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Resposta da propriedade: Distinguished Guest: Hello! Thank you very much for choosing South Oil Hotel! We apologize for not being satisfied with your stay. I would like to have the opportunity to have more communication and communication with you and to give us more valuable suggestions. We will carefully handle every aspect of service and will live up to the high expectations you have placed in the hotel! I hope NANYOU can become your home in Zhuhai! We are looking forward to your return! Thank you！^_^
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Lee Karl
Quarto Padrão na Moda(2 camas de solteiro)
Hospedou-se em mai 2024
Sozinho(a)
22 avaliação
Muito bom
Publicado em 15 mai 2024
The hotel is in a convenient location. Not far from the ferry terminal. The room was tidy and modern. However, the lobby and hallways are in need of updating. The breakfast was modest. The service was ok but there was no one who could speak English on reception.
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Resposta da propriedade: Dear guest: Thank you for choosing and staying in Nanyou Hotel. We regret that we could not meet your requirements. We sincerely apologize. After communicating with the personnel department, we have incorporated English training into the staff training plan and focused on improving service level. The hotel is located in Jida Shuiwan Road, Xiangzhou District, Zhuhai City, forming a comprehensive business travel circle with financial center, Zhuhai Department store, Zhuhai Fisherman's Girl, Riyue Bay, etc., near the mountain sea, south of Lovers Road, across the water from Hong Kong-Zhuhai-Macao Bridge, and only 10 minutes from Zhuhai Station and Gongbei Port. Thank you again for your stay at Nanyou Hotel. All hotel staff wish you a happy life!
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Cheryl JP
Cozy Suite - 2-Room, Courtyard-View (2 living rooms)
Hospedou-se em mai 2024
Família
10 avaliação
Ótimo
Publicado em 22 jul 2024
The apartment we booked was well suited to our needs. It was clean and comfortable. The location was great.
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Resposta da propriedade: Thank you very much for your support of our hotel. We firmly believe that good reputation is definitely spread from the most sincere satisfaction of our guests. We are honored to provide you with the best service and are very pleased to welcome you back to our hotel for business trips or travel again. We sincerely look forward to your return visit!
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Chung ho
Cozy Suite - 2-Room, Courtyard-View (2 living rooms)
Hospedou-se em mar 2024
Família
56 avaliação
Publicado em 15 mai 2024
The hotel was originally an apartment for staff living, therefore the structure is not like hotel. If you come with no car, this hotel is not a good option since they are not in the location that very good for backpacker. Moreover, their lobby is not closed from the apartment building, you have to walk down the street, which is no good if weather is hot or in a rainy day.
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Resposta da propriedade: Dear guest: Thank you for choosing and staying in Nanyou Hotel. We regret that we could not meet your requirements. We sincerely apologize and have timely reported our comments to the hotel management. The hotel was opened in 1987 and developed in parallel with Zhuhai Special Economic Zone. The hotel consists of five buildings and covers an area of about 100,000 square meters. Considering the distance between the lobby and the guest rooms, the hotel plans to add shuttle buses to the park to improve the guest experience. We sincerely hope that you can give us the opportunity to improve and promote, let us strive for your higher support! All hotel staff wish you a happy life!
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Rachael
Shangya Two-Bedroom Suite With Two Living Rooms
Hospedou-se em set 2024
Família
1 avaliação
Muito bom
Publicado em 17 set 2024
reccommended
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Resposta da propriedade: Thank you very much for your support of our hotel. We firmly believe that good reputation is definitely spread from the most sincere satisfaction of our guests. We are honored to provide you with the best service and are very pleased to welcome you back to our hotel for business trips or travel again. We sincerely look forward to your return visit!
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Usuário convidado
Suite aconchegante - 2 quartos, vista para o pátio (3 camas) (1 sala de estar)
Hospedou-se em ago 2023
Viaje com amigos
16 avaliação
Excepcional
Publicado em 1 nov 2023
good.good
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Resposta da propriedade: 尊敬的貴賓：您好！感謝您5分的好評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而温馨的回憶，希望南油大酒店會是您回憶裏最温馨最獨特的那個！常回來看看哦，祝：安好
Xunsujuece
Quarto Padrão na Moda(2 camas de solteiro)
Hospedou-se em fev 2025
Família
31 avaliação
Ótimo
Publicado em 4 fev 2025
房間太小，平台上標示30平，25平都撐死。房間是居民房改建的，要不在南油大院內，和居民樓改的小旅館除了硬件好些沒什麼區別，出電梯那個逼仄呀，進房間站床前更是轉不過身，本來想多訂一晚，閃人了。早餐也是奇葩，好多盤裡都是空的，就不再添菜，我們當時進去才九點十七分呢，不是可以吃到十點嗎？就不添菜了，後面的客人咋辦？牛奶衹有冷的，提出可以加熱不？才加熱一杯，整盒加熱倒牛奶桶裏難嗎？豆漿淡得沒豆漿味，但捨得放糖。煮雞蛋是涼的，早餐是外包嗎？越沒人吃越好？！工作人員不少，不知在幹啥？！
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〆tianwaipingchouge
Suíte Tripla Padrão
Hospedou-se em fev 2025
Outros
8 avaliação
Publicado em 4 fev 2025
南油大酒店是我使用攜程以來遇到過的最差的酒店 沒有之一 酒店寫了2019年裝修 很明顯房間內部不是六年之內的裝修 作為四星級酒店 下午三點辦理入住告訴可以入住 給了房卡推門進去發現全是上一波客人的遺留物 根本沒有打掃 工作人員服務態度冷漠 辦事效率很低 沒有人管爛攤子 一直解釋人手不夠 你人手不足我理解 那你讓我進未打掃的屋子幹什麼呢？故意噁心我還是要拿臟房間作為新年禮物？簡直是前所未聞 令人唾棄 讓人從三點入住 一直等一個小時打掃 影響原定旅行計劃
房間樓與大堂樓不在一起 沒有充足數量的擺渡車來回公寓樓下至酒店大門 顯得很掉價 根本對不起這樣的房價 簡直像是回到了二十年前 來到了招待所
房間內發黃發黴的牆壁 牆角的蜘蛛網和積灰遍佈 老式木質傢俱痕跡斑駁 茶几玻璃全是烙印 已經壞掉無法正常推拉的陽台玻璃門 已經發黃髮黑不知道多久沒清潔過的冰箱 物裏空調數量很多 但是能正常制熱的衹有兩台 而且每日零點自動斷電 需要半夜開啟的還要手動打開 是酒店所有人都和北京時間有時差嗎 打着節能的幌子 讓人在半夜凍感冒？？？
早餐中式自助，早七點至十點，九點到的時候什麼都不剩了，種類少暫且不談，牛奶豆漿涼了不能及時加熱，提供的麪包都是外面買來的某品牌麪包現場拆封的 首飾桌面人手是不足的 服務是不夠積極的 內部整體是落後的 酒店電梯是不需要刷卡的 是想去幾層去幾層的 是無法提供安全保證的
該表揚的地方也要肯定 酒店周圍綠樹環繞 很安靜 距離馬路較遠 保證睡眠質量 門口就有公交站 這也是僅有的優點
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Resposta da propriedade: 尊敬的賓客：您好！首先，衷心感謝您選擇入住南油大酒店，並對您在入住期間遇到的諸多不便表示最誠摯的歉意。您的反饋對我們至關重要，我們已認真記錄並會立即採取行動改進服務。針對您提出的問題，我們逐一回復如下：1. 房間未打掃問題： 對於您入住時房間未打掃的情況，我們深感抱歉。由於我們內部溝通和協調不足導致的嚴重失誤。我們已對相關責任人進行嚴肅處理，並加強前台與客房部的聯動溝通流程，確保未來每位賓客都能順利入住乾淨、整潔的房間，同時我們已對全體員工進行服務意識培訓，強調以賓客為中心的服務理念，確保每位員工都能以熱情、積極的態度為賓客提供高效的服務。2、 擺渡車問題： 對於擺渡車數量不足的問題，我們加強同車隊溝通增加車輛和班次，確保賓客能夠方便、快捷地來回於樓宇與酒店大門之間。.3、房間設施老舊及衞生問題：對於房間內發黃發黴的牆壁、蜘蛛網、積灰、老式傢俱等問題。酒店確實正在進行設施升級計劃，但顯然我們在維護和清潔方面仍有不足。我們已安排工程和客房部對所有房間進行全面檢查和整改，確保房間設施完好、衞生達標，為賓客提供舒適的居住環境。5. 早餐問題：對於早餐種類少、供應不足、食物温度不達標等問題，我們已向餐飲部門反饋，並將重新評估早餐菜單和供應流程，確保提供豐富、熱乎的早餐，滿足賓客的需求。再次感謝您的寶貴意見，您的反饋是我們改進服務的重要動力。我們真誠希望有機會再次為您服務，併為您提供更好的入住體驗。如有任何進一步的意見或建議，歡迎隨時與我們聯繫。祝您生活愉快，旅途順利！
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Xiaogongzhu2
Suíte Tripla Padrão
Hospedou-se em fev 2025
Família
24 avaliação
Publicado em 7 fev 2025
一家人去澳門玩臨時住一晚，看着是星級酒店兩房一廳非常高興的訂了。晚上11多點到，辦理入住時前台就一個男士，告訴我們出門沿着車道一直走幾分鐘往左看第二棟樓，問他沒有服務生嗎，説沒有，也不站起來指路，黑麻麻的衹好自己找。上樓一看感覺像九十年代裝修的兩房一廳，房間廁所很小廳很大。最不滿意的是大門裡麪不能反鎖的，第二天早上八點半服務員開門進來問要出去了嗎搞衞生，我們説十點退房，九點多又開門就來問準備走了嗎，明知道退房還來催，太奇葩了。這是一輩子沒試過的酒店體驗。
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Resposta da propriedade: 尊敬的賓客：您好！首先，感謝您選擇入住珠海南海油大酒店，並對您的反饋表示誠摯的歉意。我們非常重視您的入住體驗，並對您在入住期間遇到的不便深感抱歉。關於您提到的幾點問題，我們已認真記錄並會立即進行改進：1. 入住指引問題：對於前台未能提供清晰的指引和協助，我們深感抱歉。接下來將加強員工培訓，確保每位賓客都能得到周到、熱情的服務，尤其是在夜間抵達時，提供更貼心的引導和幫助。2. 房間設施問題：關於房間裝修風格和設施的問題，我們已收到您的反饋後，酒店正在進行逐步的設施升級計劃，您的意見將幫助我們更好地優化房間設計和功能，確保為賓客提供更舒適的居住環境。3. 房門安全問題：大門無法反鎖的問題我們非常重視，已安排工程部門立即檢查並修復，確保所有房間的門鎖系統安全可靠，保障賓客的私隱和安全。4. 服務打擾問題：對於服務員在退房前多次打擾的情況，我們深表歉意。我們將加強對服務流程的管理，確保在賓客退房前不會出現不必要的打擾，尊重賓客的休息時間。再次感謝您的寶貴意見，您的反饋是我們改進服務的重要動力。我們真誠希望有機會再次為您服務，併為您提供更好的入住體驗。如有任何進一步的意見或建議，歡迎隨時與我們聯繫。祝您生活愉快，旅途順利！此致！敬禮！酒店管理團隊
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Usuário anônimo
Family Friendly Suite - 3-Bedroom, 2-Living Room
Hospedou-se em fev 2025
Outros
8 avaliação
Publicado em 5 fev 2025
辦理入住時前台説給升級房型，説面積會比原本定的家庭房大些，樓層高一些（原本房間在2樓，3個卧室3張大床，升級12樓，3個卧室2個大床2張小床），因為到達的時間已經夜晚11點多，而且基於經歷過的其他酒店房間升級的體驗，也沒有多問，同意酒店安排，甚至表示感謝。實際上，這並非“升級”而是“降級”！
首先酒店的設施非常舊，1000塊的房間房屋有一股黴味，洗手盆有污漬，牆面有補過的痕跡，其他設施也非常陳舊，從裝修風格看來有10多年歷史？根本不是頁面顯示的2019年裝修，更達不到4星酒店的標準。
其次，發現房屋非凡不是升級而是降級！首先1個大床變為2張單床，然後換的房間沒有了原本的陽台，最後在產品頁面發現我原本定的房屋面積其實和換的房間面積一樣！所以前台工作人員是説謊的！
但考慮已經凌晨時間，也懶得計較，所以就想快點休息。結果，房間噪音超級超級大。我們沒有使用空調，但是2張單床的房間外面就是空調外機，隔壁房間使用的聲音一直影響我們休息，噪音超級大！這個可以忍一下！畢竟我們不能干涉其他住客使用空調的權利！但我們發現還有一種噪音，是酒店外走廊傳來的噪音，好像是樓頂的設備聲音，聲音特別大，直接穿透至2張單床的卧室。後面隔壁空調關了，設備噪音的聲音就更明顯了。實在是無法入睡，聯繫前台，前台也上來象徵性的聽了一下，表示這個設備聲音就是這樣的，無法處理，更表示“你們睡着就聽不見了！”
問題是，噪音吵到我們睡不着呀！
其實當時酒店還有空房，但凡酒店有服務意識，可以提出給我們換一下房間，但是他們都沒有提過。我們不提換房間是因為時間太晚，不想麻煩酒店，所以衹是問問這個噪音有沒有辦法處理，比如是什麼設備，可不可以關閉？但是酒店連應當有的態度都拿不出來。
而且，酒店是知道這個噪音問題的，但是從來沒有想過去“解決”！所以對住客也衹能一句話敷衍！
最後，早餐48元一位，衹有3個小菜，餐食種類少，味道也極其一般，價格高不符合品質！
平時輕易不評價，這是第一次給差評！
差在：1.酒店私自降低房屋標準！2.房間設施老舊，房間衞生不達標！3.房間噪音極大，影響睡眠！4.床品衞生不達標，像有小蟲！5.工作人員説謊！6.酒店介紹頁面寫2019年裝修，實際完全不符！7.不符合4星酒店標準。5.早餐品質極差！
對了，退房時發現酒店前台擺了一個牌子，顯示給好評送玩偶，所以酒店的好評分數那麼高，都是假的嗎？
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Resposta da propriedade: 尊敬的賓客：您好！首先，衷心感謝您選擇入住我們酒店，並對您在入住期間遇到的諸多不便表示最誠摯的歉意。您的反饋對我們至關重要，我們已認真記錄並會立即採取行動改進服務。針對您提出的問題，我們逐一回復如下：1. 房型“升級”問題：我們非常抱歉給您造成了誤解和困擾。前台工作人員的本意是為您提供更好的入住體驗，但由於溝通不充分，未能準確傳達房型的實際情況。我們已對此事展開調查，並將加強員工培訓，確保未來為賓客提供更清晰、準確的訊息，避免類似情況再次發生。2. 房間設施老舊及衞生問題： 關於房間設施陳舊、黴味、洗手盆污漬等問題，我們深感抱歉。酒店確實正在進行設施升級計劃，但顯然我們在維護和清潔方面仍有不足。我們已安排工程和房務部對所有房間進行全面檢查和整改，確保房間設施完好、衞生達標，為賓客提供舒適的居住環境。3. 噪音問題： 對於空調外機和設備噪音對您休息造成的影響，我們已安排技術人員對設備進行檢查和優化，儘量減少噪音。同時，我們會加強夜間值班人員的服務意識，在類似情況下主動為賓客提供換房或其他解決方案，確保賓客的休息質量。4. 早餐品質問題：關於早餐種類少、品質不符合預期的問題，總經理帶隊已向餐飲部門反饋，並將重新評估早餐菜單和定價，確保提供物有所值的餐飲服務。再次感謝您的寶貴意見，我們始終堅持真實、客觀地收集賓客反饋。您的意見對我們非常重要，我們會認真對待每一條評價，並以此為依據不斷改進服務。我們真誠希望有機會再次為您服務，併為您提供更好的入住體驗。如有任何進一步的意見或建議，歡迎隨時與我們聯繫。
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Usuário anônimo
Suite aconchegante - 2 quartos, vista para o pátio (3 camas) (1 sala de estar)
Hospedou-se em jan 2025
Família
9 avaliação
Publicado em 5 fev 2025
先説優點：珠海的地標性建築，交通很便捷，花園式環境，非常棒～推開陽台門美景盡收眼底
再説缺點：洗澡水怎麼調整都調不明白，一會熱一會涼，換頂噴也沒啥用，湊合洗了；退房當天早晨還有服務員敲門要打掃衞生，這個其實可以避免的，畢竟要退房了，可以先查一下當天的退房情況吧
喜歡公園的可以來住，整體還是可以的
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Resposta da propriedade: 尊敬的賓客：非常感謝您選擇入住我們酒店，並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對酒店的地標性建築、便捷的交通以及花園式環境感到滿意，尤其是陽台的美景給您留下了深刻印象。您的認可是對我們最大的鼓勵！同時，我們也非常抱歉您在入住期間遇到了洗澡水温不穩定以及退房當天早晨被打擾的情況。關於洗澡水的問題，我們已經安排工程團隊進行全面檢查，確保類似問題不再發生。對於退房當天的服務安排，我們會加強前台與客房部的溝通，優化退房流程，避免給客人帶來不必要的打擾。您的反饋對我們至關重要，我們將持續改進服務細節，力求為每一位客人提供更加舒適和貼心的入住體驗。期待您的再次光臨，我們將以更優質的服務迎接您！祝您生活愉快，旅途順利！南油大酒店管理團體隊！
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Tianxingzheluke
Family Friendly Suite - 3-Bedroom, 2-Living Room
Hospedou-se em jan 2025
Família
89 avaliação
Excepcional
Publicado em 30 jan 2025
一家三代五口人自駕來珠海住了兩晚，很好的庭院式酒店，佔地面積很大，還有高爾夫練習場，住店客人可以每天免費打50球，租桿10元。停車場寬敞，車位充裕。我們訂的是親子三房兩廳兩衞帶陽台，對於三代人來説正合適，方便且獨立。酒店位置很好，門口就是公交站，坐9路車去拱北口岸衹需1元錢，去澳門一日遊很方便。唯一需要提升的是早餐，可能因為過年人手不足，工作人員忙不過來，早上9點去吃早飯已經沒什麼菜了，一人煮了一碗麪湊合了一下，好在麪的味道還不錯。
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Resposta da propriedade: 尊敬的貴賓：您好！感謝您選擇入住我們酒店並給予我們的肯定，簡單的話語足以給我們肯定和認可，也正是我們不懈前進的動力，我們會不斷的改善並創造更好的居住環境來滿足賓客的需求。酒店每一位員工都希望能夠為每一位蒞臨的賓客提供舒適、温馨的難忘之旅，同時也盼着每一位朋友能夠像”回家“一樣。南油就是最温馨的港灣，再次感謝您對我們的喜愛，我們一定會繼續努力，爭取為您的下次入住，帶來不一樣的驚喜。期待與您再次相聚。祝：工作順利，生活愉快！
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sakurakyue
Shangya Two-Bedroom Suite With Two Living Rooms
Hospedou-se em jan 2025
Família
15 avaliação
Incrível
Publicado em 7 fev 2025
設施：房子夠大，空間很好，視野開闊
衞生：乾淨整潔
環境：酒店在一個類似園林社區裏，樓與樓有間隔，綠化特別好，還有小童遊樂設施，安靜舒服
服務：服務熱情有禮貌，感覺非常好！
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Resposta da propriedade: 敬的賓客: 您好！ 非常感謝您選擇入住南油並分享了您的入住體驗。看到了您的點評， 真心的感動。很高興酒店能為您的出遊帶來了美好的時光。您的讚賞真的給與了我們很大的鼓舞， 同時也感謝您提出的寶貴意見， 我們一定會做的更好， 致力於為每一位客人提供賓至如歸的入住感受，歡迎您常回家看看哦！
Usuário convidado
Suíte Twin Padrão
Hospedou-se em dez 2024
Família
2 avaliação
Excepcional
Publicado em 23 dez 2024
贊！贊！贊！重要的事情説三遍！
我們一家在珠海玩，一共住了5家酒店，南油是最滿意的，無倫從服務，房型，還是衞生，都很滿意。
服務熱情，周到。房型（二室一廳）中午大人午休，小朋友客廳玩，互不干涉。衞生也打掃的很乾凈。地理位置也不錯，走5分鐘就到海邊了。
連小朋友都説，下次來珠海衹住南油。（房子忘了拍照）酒店的大院也很不錯。
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Resposta da propriedade: 尊敬的賓客：您好！感謝您對南油大酒店的大力支持，您的滿意就是酒店前進的動力，無需贅言，常來就好咯！祝：工作順利，天天好心情O（∩_∩）O~
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