Avaliações do Mandarin Oriental Savoy, Zurich

I stayed before here when it was Baur en Ville and then Savoy and very recently when it became Mandarin. The reason I chose this hotel was because it was walking distance from my doctor. But what a disappointment! Recently redecorated, very kitsch for my taste. The lobby who used to have high ceiling has been lowered down I think to have an extra space for meetings or something. Terrible art work, a silly fake flame burning fireplace in the lobby. We had a Junior suite with my daughter where the only good thing was the balcony. Actually there were 2 balconies separated by an opaque screen who knows why. One of the balcony had furniture the other did not. The cupboards had no doors or curtains. The room was more like a superior than a Junior suite. Room service was terrible and outrageously expensive. The buffet breakfast was meagre, uninteresting and with a limited selection. The only good thing was the staff: professional, attentive and ready to help. I think this was the worst 5 star hotel I ever stayed in.